Customer Service Representative
Oldcastle Inc., Mundelein, IL, United States
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Job Responsibilities Receive customer phone calls; provide support to customers (via telephone, e-mail, walk-ins) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.
Provide information about product, generate price quotations and generate sales orders in a timely manner.
Enter orders into system for billing and coordinate with dispatch for delivery
Refer to product catalogs and specification guides to determine related product uses and applications.
Provide support to outside sales force.
Investigate and research all customer inquiries and concerns and follow-up promptly with the customer.
Follow all safety regulations.
Other duties may be assigned as needed.
Job Requirements High school diploma or equivalent.
Must have some previous customer service experience, preferably in the concrete industry.
Experience with Microsoft Office.
Ability to work in a team based environment.
Good organizational and problem solving skills.
Experience with multi-line phone system.
Ability to multi-task in a fast paced environment.
Compensation Base pay between $26-$28 an hour, based on experience.
401 (K) plan / group retirement savings program
Short-term and long-term disability benefits.
Life insurance.
Health, dental, and vision insurance.
Paid time off.
Paid holidays.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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Job Summary This position is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Job Responsibilities Receive customer phone calls; provide support to customers (via telephone, e-mail, walk-ins) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.
Provide information about product, generate price quotations and generate sales orders in a timely manner.
Enter orders into system for billing and coordinate with dispatch for delivery
Refer to product catalogs and specification guides to determine related product uses and applications.
Provide support to outside sales force.
Investigate and research all customer inquiries and concerns and follow-up promptly with the customer.
Follow all safety regulations.
Other duties may be assigned as needed.
Job Requirements High school diploma or equivalent.
Must have some previous customer service experience, preferably in the concrete industry.
Experience with Microsoft Office.
Ability to work in a team based environment.
Good organizational and problem solving skills.
Experience with multi-line phone system.
Ability to multi-task in a fast paced environment.
Compensation Base pay between $26-$28 an hour, based on experience.
401 (K) plan / group retirement savings program
Short-term and long-term disability benefits.
Life insurance.
Health, dental, and vision insurance.
Paid time off.
Paid holidays.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
#J-18808-Ljbffr