Product Manager - Digital CX Product Manager - Digital CX
LanceSoft Inc, Acton, MA, United States
Job Description
Title: Product Manager
Location: Acton, MA or San Diego, CA
Position Overview We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross‑functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high‑impact teams, and guiding teams through the full product development lifecycle, providing strong cross‑functional leadership.
Responsibilities
Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at ***
Collaborate on franchise roadmap and priorities in relation to enterprise‑wide strategies
Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
Works closely with the Product Marketing Manager to understand the *** customer journey and product launch strategies that will impact business processes across the customer journey
Develops process flows to illustrate the impact on operations because of the new or improved capabilities
Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
Works closely with technical architects to obtain high‑level work estimation (t‑shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
Maintains the conceptual and technical integrity of the features for the team
Provides input into release timelines and investigates alternate paths forward on potential timing options
Drives scope tradeoff evaluations on feature implementation
Participates in usability studies to bring voice of the customer on a feature to the team
Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs
Required Leadership Skills & Behaviors
A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
Required Skills and Competencies
Customer‑obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Strong business acumen and passion for delivering impact by executing world‑changing technologies
Strong ability to influence, interact, and lead globally
Strong cross‑functional leader, able to bring out the best in cross‑functional colleagues to guide swift, effective trade‑offs and decision‑making
Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
Enterprise mindset (understands impact of their decision on other functions and products)
Ability to Lead without Authority
Ability to guide difficult cross functional decisions and achieve value‑maximizing outcomes
Detail oriented, with effective verbal and written communication skills
Able to work independently with minimum supervision
Able to organize and judge multiple priorities
Experience in the Medical Device industry is a plus
Familiarity with Scaled Agile Framework (SAFe) is a plus
Education and Experience
Bachelor's degree and 5+ years of relevant work experience.
5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
Knowledgeable of IT systems development strongly preferred
Familiarity with Web and CRM platforms strongly preferred
Demonstrates strong communication skills with audiences with various levels of technical background.
Experience in digital customer experience/success is preferred
Demonstrated flexibility and ability to function in a fast‑paced, growth industry and work environment
Strong problem‑solving skills for complex business challenges.
Passion to continuously improve processes and practices.
Diabetes experience or knowledge a plus
Start Date - End Date: Apr 20 – Dec 31, 2026
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Location: Acton, MA or San Diego, CA
Position Overview We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross‑functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high‑impact teams, and guiding teams through the full product development lifecycle, providing strong cross‑functional leadership.
Responsibilities
Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at ***
Collaborate on franchise roadmap and priorities in relation to enterprise‑wide strategies
Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
Works closely with the Product Marketing Manager to understand the *** customer journey and product launch strategies that will impact business processes across the customer journey
Develops process flows to illustrate the impact on operations because of the new or improved capabilities
Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
Works closely with technical architects to obtain high‑level work estimation (t‑shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
Maintains the conceptual and technical integrity of the features for the team
Provides input into release timelines and investigates alternate paths forward on potential timing options
Drives scope tradeoff evaluations on feature implementation
Participates in usability studies to bring voice of the customer on a feature to the team
Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs
Required Leadership Skills & Behaviors
A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
Required Skills and Competencies
Customer‑obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Strong business acumen and passion for delivering impact by executing world‑changing technologies
Strong ability to influence, interact, and lead globally
Strong cross‑functional leader, able to bring out the best in cross‑functional colleagues to guide swift, effective trade‑offs and decision‑making
Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
Enterprise mindset (understands impact of their decision on other functions and products)
Ability to Lead without Authority
Ability to guide difficult cross functional decisions and achieve value‑maximizing outcomes
Detail oriented, with effective verbal and written communication skills
Able to work independently with minimum supervision
Able to organize and judge multiple priorities
Experience in the Medical Device industry is a plus
Familiarity with Scaled Agile Framework (SAFe) is a plus
Education and Experience
Bachelor's degree and 5+ years of relevant work experience.
5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
Knowledgeable of IT systems development strongly preferred
Familiarity with Web and CRM platforms strongly preferred
Demonstrates strong communication skills with audiences with various levels of technical background.
Experience in digital customer experience/success is preferred
Demonstrated flexibility and ability to function in a fast‑paced, growth industry and work environment
Strong problem‑solving skills for complex business challenges.
Passion to continuously improve processes and practices.
Diabetes experience or knowledge a plus
Start Date - End Date: Apr 20 – Dec 31, 2026
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