Bookstore eCommerce Fulfillment Associate
Auburn University, Auburn, AL, United States
Overview
The Auburn University Bookstore is excited to recruit students for our Marketing and eCommerce team! These positions will gain professional experience by assisting the Marketing and eCommerce department as needed. This role supports customers and eCommerce operations by responding to inquiries through phone, email, chat, and social media while ensuring timely and accurate order processing.
Responsibilities
Assisting customers via phone and email support regarding online order questions, product questions, or transferring calls to the appropriate department.
Provide excellent customer service via email, chat, and social media messaging
Become familiar with software, barcode scanning for SKU accuracy, and warehouse automation tools
Utilize NetSuite for a streamlined order process that encompasses picking sales orders, packing sales orders, and shipping all eCommerce sales orders
Ensure that sales orders are processed and completed by following the stores order fulfillment guidelines
Update order statuses, tracking numbers, and notes within NetSuite to ensure clear communication
Maintain a clear and organized workspace and adhere to safety procedures.
Monitor and maintain packing and shipping inventory quantities via Uline
Assist with general maintenance tasks such as updating products into eCommerce catalogs, removing discontinued items, and assisting in organizing product categories for better site navigation
Create website audits to ensure that all applicable and received items are appropriately uploaded into the website.
Qualifications
Enrolled student at Auburn University
Availabile for home game days
Why Work at Auburn? Why should
YOU
consider student employment at Auburn University?
Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.
Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
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Responsibilities
Assisting customers via phone and email support regarding online order questions, product questions, or transferring calls to the appropriate department.
Provide excellent customer service via email, chat, and social media messaging
Become familiar with software, barcode scanning for SKU accuracy, and warehouse automation tools
Utilize NetSuite for a streamlined order process that encompasses picking sales orders, packing sales orders, and shipping all eCommerce sales orders
Ensure that sales orders are processed and completed by following the stores order fulfillment guidelines
Update order statuses, tracking numbers, and notes within NetSuite to ensure clear communication
Maintain a clear and organized workspace and adhere to safety procedures.
Monitor and maintain packing and shipping inventory quantities via Uline
Assist with general maintenance tasks such as updating products into eCommerce catalogs, removing discontinued items, and assisting in organizing product categories for better site navigation
Create website audits to ensure that all applicable and received items are appropriately uploaded into the website.
Qualifications
Enrolled student at Auburn University
Availabile for home game days
Why Work at Auburn? Why should
YOU
consider student employment at Auburn University?
Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.
Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
#J-18808-Ljbffr