Salesforce Business Analyst (Remote)
ICF, Charlotte, NC, United States
Employer Industry: Information Technology and Management Consulting
Why Consider This Job Opportunity
Salary up to $167,644.00
Fully remote work opportunity, allowing for flexibility in your work environment
Opportunity for career advancement and growth within the organization
Engage with a diverse team and work on complex challenges for public and private‑sector clients
Chance to contribute to the ongoing stability and optimization of the Salesforce platform
What to Expect (Job Responsibilities)
Serve as the primary liaison for Salesforce production support, enhancements, and issue resolution
Conduct root‑cause analysis for defects, system errors, or unexpected behavior
Maintain system documentation, business process flows, and functional requirements
Partner with technical teams to ensure platform reliability and continuous improvement
Engage business stakeholders to understand current‑state processes, pain points, and future needs
What is Required (Qualifications)
U.S. Citizenship required due to federal contract requirements
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Minimum of 3 years of experience supporting Salesforce projects
At least one active Salesforce certification (certified administrator or higher)
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
How to Stand Out (Preferred Qualifications)
Demonstrated experience in analyzing business and technical questions and identifying paths to resolution
Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to Salesforce solutions
Proven ability in designing advanced Salesforce reports, dashboards, and business process automation
Experience performing automated testing, regression testing, and developing test scripts
Excellent communication and interpersonal skills to interface effectively at all levels of the business
#InformationTechnology #Salesforce #RemoteWork #CareerOpportunity #Consulting
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why Consider This Job Opportunity
Salary up to $167,644.00
Fully remote work opportunity, allowing for flexibility in your work environment
Opportunity for career advancement and growth within the organization
Engage with a diverse team and work on complex challenges for public and private‑sector clients
Chance to contribute to the ongoing stability and optimization of the Salesforce platform
What to Expect (Job Responsibilities)
Serve as the primary liaison for Salesforce production support, enhancements, and issue resolution
Conduct root‑cause analysis for defects, system errors, or unexpected behavior
Maintain system documentation, business process flows, and functional requirements
Partner with technical teams to ensure platform reliability and continuous improvement
Engage business stakeholders to understand current‑state processes, pain points, and future needs
What is Required (Qualifications)
U.S. Citizenship required due to federal contract requirements
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Minimum of 3 years of experience supporting Salesforce projects
At least one active Salesforce certification (certified administrator or higher)
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
How to Stand Out (Preferred Qualifications)
Demonstrated experience in analyzing business and technical questions and identifying paths to resolution
Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to Salesforce solutions
Proven ability in designing advanced Salesforce reports, dashboards, and business process automation
Experience performing automated testing, regression testing, and developing test scripts
Excellent communication and interpersonal skills to interface effectively at all levels of the business
#InformationTechnology #Salesforce #RemoteWork #CareerOpportunity #Consulting
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr