Regional E-commerce Manager (Americas)
KAYALI, New York, NY, United States
Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to “my imagination” in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self‑love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long‑lasting, and cruelty‑free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi‑faceted jeweled bottles.
Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary KAYALI is looking for an experienced and entrepreneurial E-Commerce Manager – Americas to drive the growth of our online business across the region. This role is responsible for developing direct‑to‑consumer sales through our brand website while also accelerating online performance with our retail partners. The ideal candidate combines strong digital trading expertise with operational rigor and cross‑functional leadership. Based in the U.S., this person will act as the regional e‑commerce lead, working closely with our Global E‑Commerce team at HQ and serving as the key point of contact for local operational partners.
Key Responsibilities E-Commerce Growth & Trading (DTC Website)
Own regional online sales performance (revenue, conversion, AOV, traffic, retention)
Localize and execute the global e‑commerce strategy for the Americas
Manage the regional commercial calendar in alignment with HQ
Optimize onsite merchandising, product launches, and promotional activity
Monitor KPIs and provide actionable insights to improve performance
Retailer E‑Commerce Development
Drive online growth with key retail partners (e.g., Sephora, Kohl's)
Collaborate with retailers on digital activations, launches, and visibility
Ensure best‑in‑class brand presence across retailer.com platforms
Analyze sell‑out performance and identify growth opportunities
Operations & Customer Experience
Act as the primary contact for the regional 3PL partner
Oversee fulfillment performance, SLAs, stock management, and returns
Coordinate closely with the Customer Service team to ensure excellent customer experience
Proactively identify and solve operational issues impacting online sales
Cross‑Functional & Global Collaboration
Partner closely with Global HQ E‑commerce team: E‑Commerce Director, Growth Marketing Manager, E‑Commerce Product Manager, CRM Manager, UX/UI Designer
Provide regional market insights and feedback to inform global initiatives
Ensure seamless implementation of global tools, campaigns, and platform updates in the Americas
Requirements
5–8+ years of experience in e‑commerce, preferably in beauty, fragrance, or premium consumer brands
Strong experience managing DTC websites (Shopify or similar platforms preferred)
Proven track record of driving revenue growth in the Americas region
Experience working with major beauty retailers and their digital platforms
Solid understanding of digital marketing, CRM, and performance KPIs
Experience managing 3PLs and customer service operations
Strong analytical mindset and data‑driven decision‑making
Excellent project management and cross‑functional communication skills
Ability to operate both strategically and hands‑on in a growing brand environment
What We’re Looking For
Entrepreneurial spirit with strong ownership mentality
Commercially driven and performance‑oriented
Detail‑oriented with strong operational discipline
Comfortable working in a fast‑paced, international environment
Passion for fragrance, beauty, and brand building
Benefits
Premium Medical/Dental/Vision coverage
Find Your Magic Days
Volunteer Day
Professional Development Days
Birthday leave
Employee discounts – Kayali products
Product gifting
Egg Freezing Benefits
KAYALI is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
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Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary KAYALI is looking for an experienced and entrepreneurial E-Commerce Manager – Americas to drive the growth of our online business across the region. This role is responsible for developing direct‑to‑consumer sales through our brand website while also accelerating online performance with our retail partners. The ideal candidate combines strong digital trading expertise with operational rigor and cross‑functional leadership. Based in the U.S., this person will act as the regional e‑commerce lead, working closely with our Global E‑Commerce team at HQ and serving as the key point of contact for local operational partners.
Key Responsibilities E-Commerce Growth & Trading (DTC Website)
Own regional online sales performance (revenue, conversion, AOV, traffic, retention)
Localize and execute the global e‑commerce strategy for the Americas
Manage the regional commercial calendar in alignment with HQ
Optimize onsite merchandising, product launches, and promotional activity
Monitor KPIs and provide actionable insights to improve performance
Retailer E‑Commerce Development
Drive online growth with key retail partners (e.g., Sephora, Kohl's)
Collaborate with retailers on digital activations, launches, and visibility
Ensure best‑in‑class brand presence across retailer.com platforms
Analyze sell‑out performance and identify growth opportunities
Operations & Customer Experience
Act as the primary contact for the regional 3PL partner
Oversee fulfillment performance, SLAs, stock management, and returns
Coordinate closely with the Customer Service team to ensure excellent customer experience
Proactively identify and solve operational issues impacting online sales
Cross‑Functional & Global Collaboration
Partner closely with Global HQ E‑commerce team: E‑Commerce Director, Growth Marketing Manager, E‑Commerce Product Manager, CRM Manager, UX/UI Designer
Provide regional market insights and feedback to inform global initiatives
Ensure seamless implementation of global tools, campaigns, and platform updates in the Americas
Requirements
5–8+ years of experience in e‑commerce, preferably in beauty, fragrance, or premium consumer brands
Strong experience managing DTC websites (Shopify or similar platforms preferred)
Proven track record of driving revenue growth in the Americas region
Experience working with major beauty retailers and their digital platforms
Solid understanding of digital marketing, CRM, and performance KPIs
Experience managing 3PLs and customer service operations
Strong analytical mindset and data‑driven decision‑making
Excellent project management and cross‑functional communication skills
Ability to operate both strategically and hands‑on in a growing brand environment
What We’re Looking For
Entrepreneurial spirit with strong ownership mentality
Commercially driven and performance‑oriented
Detail‑oriented with strong operational discipline
Comfortable working in a fast‑paced, international environment
Passion for fragrance, beauty, and brand building
Benefits
Premium Medical/Dental/Vision coverage
Find Your Magic Days
Volunteer Day
Professional Development Days
Birthday leave
Employee discounts – Kayali products
Product gifting
Egg Freezing Benefits
KAYALI is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
#J-18808-Ljbffr