Senior Product Designer - Smartconnect
Smartness, Italy, NY, United States
About The Company
At
Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by
4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go!
About The Role What Will You Do? As a
Senior Product Designer
on the product
Smartconnect , you will own the end-to-end design of key product areas, with a strong focus on Smartconnect, our desktop-based platform. You will translate complex business and product requirements into simple, intuitive user experiences, contributing to a cohesive and scalable design across the Smartness ecosystem. You will work closely with Product Managers, Engineers, and key stakeholders, helping define problems, shape solutions, and deliver high-quality, user-centered designs that balance usability, business impact, and technical feasibility.
Your Responsibilities
End-to-end product design: own the full design process for Smartconnect, from problem framing and research to pixel‑perfect UI, handoff, and design iterations, ensuring clarity, usability, and a frictionless experience for both new and existing users.
Desktop & interaction design: lead the design of a desktop-based platform, ensuring consistency, scalability, and coherence across features. Apply strong interaction design principles to complex workflows such as CRM management, marketing automation, and campaign creation.
Product thinking & impact: translate complex requirements into intuitive solutions that support business goals and operational needs. Work in ambiguous problem spaces, collaborating with Product Owner to define the right problems before jumping into solutions.
Design system & consistency: contribute to the evolution and maintenance of the Smartness design system, ensuring visual and interaction consistency across multiple products and modules, in line with Smartness unification goals.
Research & data-informed design: plan and conduct user research, usability testing, and heuristic evaluations. Interpret qualitative and quantitative insights to inform design decisions and continuously improve product usability.
Collaboration & advocacy: collaborate closely with Engineering, Product Owner, and other stakeholders in fast-moving environments. Advocate for a strong user-centered mindset across cross-functional teams.
What Are We Looking For?
Minimum of 5+ years in Product Design, UX Design, or a similar capacity.
Fluency in both Italian and English is required.
At least 2 years operating at a senior level, with full ownership of features or product areas (end-to-end).
Must have experience with complex B2B SaaS products.
Strong foundation in UX, UI, and interaction design, specifically for complex applications.
Experience in designing desktop platforms and complex workflows.
Experience designing for CRS (Central Reservation Systems) or similar hospitality platforms, with an understanding of booking flows, availability management, and rate distribution. Or experience designing for CRM platforms, marketing tools, or automation systems.
Previous experience working on features such as email builders, marketing campaigns, or automation flows.
Experience in data visualization (e.g. dashboards, charts, reporting interfaces).
Ability to balance user needs, business goals, and technical constraints.
Advanced proficiency in Figma (including components, variants, auto-layout, and prototyping).
Experience maintaining and scaling design systems.
Solid understanding of design handoff, accessibility, and front-end constraints.
Familiarity with HTML/CSS concepts is a strong advantage (no coding required).
Capability to independently plan and execute user research and design validation.
Strong ability to leverage qualitative and quantitative insights to drive design decisions.
Excellent communication and stakeholder management skills.
Familiarity with collaboration and documentation tools like FigJam, Confluence, and Jira.
Background in hospitality tech, travel tech, property management, or operational platforms is highly desirable.
What Do We Offer?
Work in a small and top-performing team that moves extremely fast where you are extremely important.
Work without having to deal with jerks and ego-maniacs.
The opportunity to join one of the best travel-tech sales teams in Europe.
A place where your talent can blossom.
An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
We have fun while working! We are easygoing people.
Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
Remote working with frequent opportunities to meet up.
Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings.
Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.
Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartpricing: Lavora con noi - Unisciti alla missione di Smartpricing
Before You Apply
We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
We work much harder than most companies out there.
Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
We hold ourselves and our team to the highest standards of excellence and culture.
Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.
We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!
#J-18808-Ljbffr
Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by
4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go!
About The Role What Will You Do? As a
Senior Product Designer
on the product
Smartconnect , you will own the end-to-end design of key product areas, with a strong focus on Smartconnect, our desktop-based platform. You will translate complex business and product requirements into simple, intuitive user experiences, contributing to a cohesive and scalable design across the Smartness ecosystem. You will work closely with Product Managers, Engineers, and key stakeholders, helping define problems, shape solutions, and deliver high-quality, user-centered designs that balance usability, business impact, and technical feasibility.
Your Responsibilities
End-to-end product design: own the full design process for Smartconnect, from problem framing and research to pixel‑perfect UI, handoff, and design iterations, ensuring clarity, usability, and a frictionless experience for both new and existing users.
Desktop & interaction design: lead the design of a desktop-based platform, ensuring consistency, scalability, and coherence across features. Apply strong interaction design principles to complex workflows such as CRM management, marketing automation, and campaign creation.
Product thinking & impact: translate complex requirements into intuitive solutions that support business goals and operational needs. Work in ambiguous problem spaces, collaborating with Product Owner to define the right problems before jumping into solutions.
Design system & consistency: contribute to the evolution and maintenance of the Smartness design system, ensuring visual and interaction consistency across multiple products and modules, in line with Smartness unification goals.
Research & data-informed design: plan and conduct user research, usability testing, and heuristic evaluations. Interpret qualitative and quantitative insights to inform design decisions and continuously improve product usability.
Collaboration & advocacy: collaborate closely with Engineering, Product Owner, and other stakeholders in fast-moving environments. Advocate for a strong user-centered mindset across cross-functional teams.
What Are We Looking For?
Minimum of 5+ years in Product Design, UX Design, or a similar capacity.
Fluency in both Italian and English is required.
At least 2 years operating at a senior level, with full ownership of features or product areas (end-to-end).
Must have experience with complex B2B SaaS products.
Strong foundation in UX, UI, and interaction design, specifically for complex applications.
Experience in designing desktop platforms and complex workflows.
Experience designing for CRS (Central Reservation Systems) or similar hospitality platforms, with an understanding of booking flows, availability management, and rate distribution. Or experience designing for CRM platforms, marketing tools, or automation systems.
Previous experience working on features such as email builders, marketing campaigns, or automation flows.
Experience in data visualization (e.g. dashboards, charts, reporting interfaces).
Ability to balance user needs, business goals, and technical constraints.
Advanced proficiency in Figma (including components, variants, auto-layout, and prototyping).
Experience maintaining and scaling design systems.
Solid understanding of design handoff, accessibility, and front-end constraints.
Familiarity with HTML/CSS concepts is a strong advantage (no coding required).
Capability to independently plan and execute user research and design validation.
Strong ability to leverage qualitative and quantitative insights to drive design decisions.
Excellent communication and stakeholder management skills.
Familiarity with collaboration and documentation tools like FigJam, Confluence, and Jira.
Background in hospitality tech, travel tech, property management, or operational platforms is highly desirable.
What Do We Offer?
Work in a small and top-performing team that moves extremely fast where you are extremely important.
Work without having to deal with jerks and ego-maniacs.
The opportunity to join one of the best travel-tech sales teams in Europe.
A place where your talent can blossom.
An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
We have fun while working! We are easygoing people.
Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
Remote working with frequent opportunities to meet up.
Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings.
Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.
Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartpricing: Lavora con noi - Unisciti alla missione di Smartpricing
Before You Apply
We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
We work much harder than most companies out there.
Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
We hold ourselves and our team to the highest standards of excellence and culture.
Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.
We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!
#J-18808-Ljbffr