Digital Operations Specialist
RedStream Technology, Secaucus, NJ, United States
Contract Role, Secaucus, NJ (On-site)
This role contributes directly to the quality of live digital products across web, mobile, and connected devices. As part of the
Digital Operations Center , you’ll monitor live streams, provide Tier 1 support, manage incidents, and help deliver seamless digital experiences for end users.
Key Responsibilities
Monitor live events and streams across digital platforms.
Provide Tier 1 support: write tickets, document steps to reproduce issues, spoof games, and perform basic QA on production systems.
Execute incident management escalation procedures including intake, triage, mitigation, and stakeholder communication.
Generate and maintain reports for new initiatives and feature performance across digital platforms.
Collaborate with Product, Engineering, Content, and Broadcast teams to surface and triage product/design flaws.
Leverage monitoring and QA tools to evaluate stream quality and perform manual overrides when necessary.
Track user feedback across message boards and social media, summarizing insights for internal teams.
Research emerging digital technologies to support innovation in streaming and media experiences.
Required Skills & Knowledge
1–2 years
of experience in customer service, digital operations, technical support, broadcast/production.
Hands‑on experience with
JIRA, Confluence, Bitmovin, New Relic, and Postman .
Strong analytical and problem‑solving skills with attention to detail.
Experience with digital/incident management processes.
Familiarity with QA workflows, ticketing, and monitoring tools.
Knowledge of digital platforms (iOS, Android, web, connected TV, game consoles).
Excellent communication and interpersonal skills; comfortable working in high‑pressure environments.
Familiarity with Adobe Analytics, Tableau, or other visualization tools a plus.
Education
Bachelor’s degree required , preferably in Digital Media, Communications, Computer Science, or a related field.
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This role contributes directly to the quality of live digital products across web, mobile, and connected devices. As part of the
Digital Operations Center , you’ll monitor live streams, provide Tier 1 support, manage incidents, and help deliver seamless digital experiences for end users.
Key Responsibilities
Monitor live events and streams across digital platforms.
Provide Tier 1 support: write tickets, document steps to reproduce issues, spoof games, and perform basic QA on production systems.
Execute incident management escalation procedures including intake, triage, mitigation, and stakeholder communication.
Generate and maintain reports for new initiatives and feature performance across digital platforms.
Collaborate with Product, Engineering, Content, and Broadcast teams to surface and triage product/design flaws.
Leverage monitoring and QA tools to evaluate stream quality and perform manual overrides when necessary.
Track user feedback across message boards and social media, summarizing insights for internal teams.
Research emerging digital technologies to support innovation in streaming and media experiences.
Required Skills & Knowledge
1–2 years
of experience in customer service, digital operations, technical support, broadcast/production.
Hands‑on experience with
JIRA, Confluence, Bitmovin, New Relic, and Postman .
Strong analytical and problem‑solving skills with attention to detail.
Experience with digital/incident management processes.
Familiarity with QA workflows, ticketing, and monitoring tools.
Knowledge of digital platforms (iOS, Android, web, connected TV, game consoles).
Excellent communication and interpersonal skills; comfortable working in high‑pressure environments.
Familiarity with Adobe Analytics, Tableau, or other visualization tools a plus.
Education
Bachelor’s degree required , preferably in Digital Media, Communications, Computer Science, or a related field.
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