User Experience Strategist I
Navy Federal Credit Union, Vienna, VA, United States
Overview
Provides support in developing human-centered design strategies and solutions for user experiences and initiatives, informed by research and insights. Provides coordination and execution support to lead strategists. Works under the guidance of senior peers and/or leadership.
Responsibilities
Aid in the synthesizing of user data from various sources, providing support to lead strategists
Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
Collect and assimilate customer data to assist with guiding design
Assist business partners and researchers, designers, and experience owners to solve basic user experience problems
Assist with the development and maintenance of experience and journey maps throughout life cycle of projects
Build relationships that help the user experience definition effort succeed
Share ideas and new concepts, strategies or innovative approaches to user experience solutioning
Support projects and research initiatives within the business unit and/or across the organization
Support strategist and project teams with assignments across work streams
Coordinate workshop logistics for lead strategists and assist with compiling workshop materials
Other duties as assigned
Qualifications
Ability to exercise initiative using good judgment to make sound decisions
Ability to manage multiple priorities independently and/or in a team environment to achieve goals
Basic knowledge of best practices for web and mobile-based content, tools, and forms
Exposure to mapping of ecosystems, experiences, customer journeys, and service blueprints
Exposure to user centered design principles, visual design, user behavior and interaction models
Familiarity with design thinking principles and techniques
Familiarity with interpreting requirements into executable design solutions
Familiarity with design fundamentals, such as color theory, typography and composition
Familiarity with researching, compiling, analyzing and documenting data, business processes, and workflow
Familiarity with the processes of sketching, conceptual design, wire framing, prototyping, and usability testing
Familiarity with agile methodologies
Basic collaboration and persuasion skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill in using data communications and storage
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Skill maintaining accuracy with attention to detail while meeting deadlines
Desired Qualifications
Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
Knowledge of web, mobile and application design
Hours:
Monday - Friday, 8:00AM - 4:30PM Location:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 100 Best Companies to Work For 2025 Yello and WayUp Top 100 Internship Programs Computerworld Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes 2025 America's Best Large Employers Forbes 2025 America's Best Employers for New Grads Forbes 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations:
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers:
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams:
Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act:
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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Responsibilities
Aid in the synthesizing of user data from various sources, providing support to lead strategists
Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
Collect and assimilate customer data to assist with guiding design
Assist business partners and researchers, designers, and experience owners to solve basic user experience problems
Assist with the development and maintenance of experience and journey maps throughout life cycle of projects
Build relationships that help the user experience definition effort succeed
Share ideas and new concepts, strategies or innovative approaches to user experience solutioning
Support projects and research initiatives within the business unit and/or across the organization
Support strategist and project teams with assignments across work streams
Coordinate workshop logistics for lead strategists and assist with compiling workshop materials
Other duties as assigned
Qualifications
Ability to exercise initiative using good judgment to make sound decisions
Ability to manage multiple priorities independently and/or in a team environment to achieve goals
Basic knowledge of best practices for web and mobile-based content, tools, and forms
Exposure to mapping of ecosystems, experiences, customer journeys, and service blueprints
Exposure to user centered design principles, visual design, user behavior and interaction models
Familiarity with design thinking principles and techniques
Familiarity with interpreting requirements into executable design solutions
Familiarity with design fundamentals, such as color theory, typography and composition
Familiarity with researching, compiling, analyzing and documenting data, business processes, and workflow
Familiarity with the processes of sketching, conceptual design, wire framing, prototyping, and usability testing
Familiarity with agile methodologies
Basic collaboration and persuasion skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill in using data communications and storage
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Skill maintaining accuracy with attention to detail while meeting deadlines
Desired Qualifications
Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
Knowledge of web, mobile and application design
Hours:
Monday - Friday, 8:00AM - 4:30PM Location:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 100 Best Companies to Work For 2025 Yello and WayUp Top 100 Internship Programs Computerworld Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes 2025 America's Best Large Employers Forbes 2025 America's Best Employers for New Grads Forbes 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations:
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers:
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams:
Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act:
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
#J-18808-Ljbffr