Customer Experience Representative - Manchester, NH
Hubbell Incorporated, Manchester, NH, United States
Job Overview
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell.
A Day In The Life
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls/emails/chats to accurately reect interaction type
Complete customer spreadsheet and other special notications
Utilize strong technical knowledge to handle more advanced product-related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts, challenging accounts, and challenging salespeople
What will help you thrive in this role?
SAP, SALESFORCE experience preferred
Experience working with customers to solve problems is required
High School Diploma in General Studies (required)
College Education in any field of study is preferred
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
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A Day In The Life
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls/emails/chats to accurately reect interaction type
Complete customer spreadsheet and other special notications
Utilize strong technical knowledge to handle more advanced product-related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts, challenging accounts, and challenging salespeople
What will help you thrive in this role?
SAP, SALESFORCE experience preferred
Experience working with customers to solve problems is required
High School Diploma in General Studies (required)
College Education in any field of study is preferred
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
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