Senior Associate, Sapphire Benefit and Content Marketing
JPMorgan Chase, Wilmington, DE, United States
Shape the future of credit card marketing with us. Lead the development and management of Sapphire benefit messaging and content initiatives that deepen customer relationships and maximize portfolio value.
Job Summary The Senior Associate of Benefits and Content Marketing for Chase Sapphire will drive brand engagement through consistent, dynamic storytelling across channels. With a customer-first mindset, the Senior Associate will leverage industry and consumer insights to build and manage a content strategy and framework that establishes Sapphire as a differentiated, high-value product suite among customers. This person will work hand in hand with marketing and portfolio counterparts to enable cohesive messaging across microsites, social, PR, email and more. The ideal candidate will be able to manage multiple projects in a fast-paced environment, successfully collaborate cross-functionally to drive results, and execute brilliantly to ensure flawless customer marketing. Join us to make a meaningful impact on our iconic Sapphire portfolio.
Job Responsibilities
Translate complex card benefits into simple, differentiated value propositions, partnering with both internal and external creative resources to build a messaging architecture that prioritizes proof points by audience and strategy.
Build and maintain benefit playbooks and QA processes that drive messaging clarity and consistency across paid, owned and earned channels.
Partner cross-functionally across social, email, digital, external communications and creator assets to ensure fidelity to messaging, benefit hierarchy and brand standards.
Think customer first, leveraging first and third-party insights to build engaging messaging and communications.
Review and approve content, ensuring accuracy of benefits claims, regulatory compliance, and on-brief execution.
Manage multiple projects and prioritize resources to meet deadlines.
Execute brilliantly in a fast paced, deadline driven environment.
Required Qualifications, Capabilities, and Skills
Bachelor's degree or equivalent experience
Minimum 3-5 years in marketing for a consumer brand
Proven ability to build relationships in a matrixed organization
Experience managing creative agencies including negotiating scopes of work, delivering feedback, and receiving on-time deliverables
Proactive and results-driven approach
Ability to manage multiple complex initiatives simultaneously
Strong team player with a collaborative mindset
Exceptional communication skills
Comfortable in a fast-paced environment with competing priorities
Meticulous attention to detail, strong organizational skills, and executional excellence
Preferred Qualifications, Capabilities, and Skills
Experience in financial services, credit card, travel, dining, or lifestyle brands
Familiarity with customer engagement strategies, including digital and traditional marketing channels
Background in agency management or creative leadership
Strong organizational and project management skills
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary New York,NY $90,250.00 - $145,000.00 / year
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Job Summary The Senior Associate of Benefits and Content Marketing for Chase Sapphire will drive brand engagement through consistent, dynamic storytelling across channels. With a customer-first mindset, the Senior Associate will leverage industry and consumer insights to build and manage a content strategy and framework that establishes Sapphire as a differentiated, high-value product suite among customers. This person will work hand in hand with marketing and portfolio counterparts to enable cohesive messaging across microsites, social, PR, email and more. The ideal candidate will be able to manage multiple projects in a fast-paced environment, successfully collaborate cross-functionally to drive results, and execute brilliantly to ensure flawless customer marketing. Join us to make a meaningful impact on our iconic Sapphire portfolio.
Job Responsibilities
Translate complex card benefits into simple, differentiated value propositions, partnering with both internal and external creative resources to build a messaging architecture that prioritizes proof points by audience and strategy.
Build and maintain benefit playbooks and QA processes that drive messaging clarity and consistency across paid, owned and earned channels.
Partner cross-functionally across social, email, digital, external communications and creator assets to ensure fidelity to messaging, benefit hierarchy and brand standards.
Think customer first, leveraging first and third-party insights to build engaging messaging and communications.
Review and approve content, ensuring accuracy of benefits claims, regulatory compliance, and on-brief execution.
Manage multiple projects and prioritize resources to meet deadlines.
Execute brilliantly in a fast paced, deadline driven environment.
Required Qualifications, Capabilities, and Skills
Bachelor's degree or equivalent experience
Minimum 3-5 years in marketing for a consumer brand
Proven ability to build relationships in a matrixed organization
Experience managing creative agencies including negotiating scopes of work, delivering feedback, and receiving on-time deliverables
Proactive and results-driven approach
Ability to manage multiple complex initiatives simultaneously
Strong team player with a collaborative mindset
Exceptional communication skills
Comfortable in a fast-paced environment with competing priorities
Meticulous attention to detail, strong organizational skills, and executional excellence
Preferred Qualifications, Capabilities, and Skills
Experience in financial services, credit card, travel, dining, or lifestyle brands
Familiarity with customer engagement strategies, including digital and traditional marketing channels
Background in agency management or creative leadership
Strong organizational and project management skills
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary New York,NY $90,250.00 - $145,000.00 / year
#J-18808-Ljbffr