Manager, Key Customer Accounts
Arcwood Enviro, New York, NY, United States
Overview
Exciting Opportunity to Join Our Legacy of Environmental Leadership!
About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we’ve been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.
Why Arcwood?
Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers’ waste challenges. We are part of the solution. We don’t generate any waste ourselves.
Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
Safety First: Safe and Compliant, Always.
Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.
Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.
Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.
Essential Functions & Responsibilities Manager, Key Customer Accounts
As a Manager, Key Customer Accounts you will be responsible for selling and maintaining corporate accounts associated with Arcwood’s customers while partnering with Regional Sales teams.
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Partners with Regional Sales organizations to call on corporate EHS, product lines, purchasing professionals and technical buyers to procure an understanding of both local and corporate-wide needs; works with Sales team to satisfy the local customer location needs
Calls on divisional, regional and corporate executives to develop a broad range of professional services opportunities (expected target of $25-45 million per year) and builds strong relationships with customers to protect current business while hunting to expand share of wallet at current customers and win new logos for Arcwood
Partners with Sales, Marketing and other Corporate Account Managers to create a more focused approach to sales including account targeting, developing tactical plans, proposal offerings and contract creation within the Company's current and new targeted customers priority segments
Utilizes strong negotiation skills during the execution of agreements and service offerings
Manages business support staff to maintain appropriate scheduling, proposal preparation, timely responses to customer questions and complaints and assures all are satisfactorily addressed
Cultivates positive relations for the Company through participation in community and government activities; serves on related committees as appropriate
Remains updated on all competitors' offerings, including products and services
Trains, coaches, mentors and develops Account Managers to ensure reliable and continuous performance in accordance with the talent strategy, succession plan, and partnering program
Develops professional presentations for distribution to our customer's senior executives
Acts as a leader within the Company, utilizing their vast experience and knowledge to impact growth and management of the profitability of the organization
Serves as a liaison between Sales, Operations, Customer Service and our customers
Attends and participates in Sales meetings and training programs; represents Company at trade shows and conventions, Chamber of Commerce and other trade and professional associations
Stays informed on major environmental regulatory changes and industry trends as well as competitive conditions to work with customers and to develop customer solutions as needed, requested or identified
Develops and achieves established annual sales revenues budget within prioritized customer segments
Collaborate with Arcwood resources and external partners develop innovative solutions that support customer sustainability initiatives
Collaborates with Arcwood assets and partners to meet customer sustainability initiatives through innovative solutions
Prepares, submits, and interprets periodic reporting on activities, sales volume and expenses; manages and controls sales expenses and ensures the timely submission of business expenses
Maintains the ability to travel up to 65% of the time, with overnight stays required
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required)
MBA or similar advanced degree (preferred)
Experience
6+ years of general business, sales or account management experience, including 3+ years in the environmental industry / business development (required) -OR-
In lieu of industry experience, 15+ years of general business sales or account management experience (required)
Benefits, Compensation & Workforce Diversity Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer – Veterans & Disabilities A post-offer drug screen and background check will be required.
Position Physical Demands
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About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we’ve been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.
Why Arcwood?
Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers’ waste challenges. We are part of the solution. We don’t generate any waste ourselves.
Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
Safety First: Safe and Compliant, Always.
Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.
Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.
Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.
Essential Functions & Responsibilities Manager, Key Customer Accounts
As a Manager, Key Customer Accounts you will be responsible for selling and maintaining corporate accounts associated with Arcwood’s customers while partnering with Regional Sales teams.
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Partners with Regional Sales organizations to call on corporate EHS, product lines, purchasing professionals and technical buyers to procure an understanding of both local and corporate-wide needs; works with Sales team to satisfy the local customer location needs
Calls on divisional, regional and corporate executives to develop a broad range of professional services opportunities (expected target of $25-45 million per year) and builds strong relationships with customers to protect current business while hunting to expand share of wallet at current customers and win new logos for Arcwood
Partners with Sales, Marketing and other Corporate Account Managers to create a more focused approach to sales including account targeting, developing tactical plans, proposal offerings and contract creation within the Company's current and new targeted customers priority segments
Utilizes strong negotiation skills during the execution of agreements and service offerings
Manages business support staff to maintain appropriate scheduling, proposal preparation, timely responses to customer questions and complaints and assures all are satisfactorily addressed
Cultivates positive relations for the Company through participation in community and government activities; serves on related committees as appropriate
Remains updated on all competitors' offerings, including products and services
Trains, coaches, mentors and develops Account Managers to ensure reliable and continuous performance in accordance with the talent strategy, succession plan, and partnering program
Develops professional presentations for distribution to our customer's senior executives
Acts as a leader within the Company, utilizing their vast experience and knowledge to impact growth and management of the profitability of the organization
Serves as a liaison between Sales, Operations, Customer Service and our customers
Attends and participates in Sales meetings and training programs; represents Company at trade shows and conventions, Chamber of Commerce and other trade and professional associations
Stays informed on major environmental regulatory changes and industry trends as well as competitive conditions to work with customers and to develop customer solutions as needed, requested or identified
Develops and achieves established annual sales revenues budget within prioritized customer segments
Collaborate with Arcwood resources and external partners develop innovative solutions that support customer sustainability initiatives
Collaborates with Arcwood assets and partners to meet customer sustainability initiatives through innovative solutions
Prepares, submits, and interprets periodic reporting on activities, sales volume and expenses; manages and controls sales expenses and ensures the timely submission of business expenses
Maintains the ability to travel up to 65% of the time, with overnight stays required
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required)
MBA or similar advanced degree (preferred)
Experience
6+ years of general business, sales or account management experience, including 3+ years in the environmental industry / business development (required) -OR-
In lieu of industry experience, 15+ years of general business sales or account management experience (required)
Benefits, Compensation & Workforce Diversity Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer – Veterans & Disabilities A post-offer drug screen and background check will be required.
Position Physical Demands
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