Enterprise VP of Sales Customer Growth & Retention
Direct Recruiters Inc., Arlington, MA, United States
Client Summary
Technology company supporting large organizations with data-driven decision making
Provides tools and services that help improve efficiency and overall performance
Works with complex organizations to streamline operations and improve outcomes
Offers a combination of software and services to support day-to-day business functions
Stable company with an established customer base and continued growth
Position Responsibilities
Lead enterprise-level customer value realization and strategic growth initiatives across the largest accounts
Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
Develop and operationalize a customer strategic growth methodology aligned to value-based care models
Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
Translate customer strategies into platform adoption roadmaps and measurable value outcomes
Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
Track, measure, and communicate realized customer value across the portfolio
Represent the customer voice internally to influence product, service, and go-to-market strategy
Experience & Skills Required Experience and Qualifications
Bachelor’s degree required; master's degree in healthcare, business, analytics, or related field strongly preferred
12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments
Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
Demonstrated ability to influence C-suite executives and senior customer stakeholders
Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
Preferred Experience and Qualifications
Experience in payer–provider collaborations, risk-bearing organizations, or health system contracting
Background in management consulting, outcomes advisory, or value realization teams
Experience building or scaling customer growth functions at a high-growth health tech company
Strong data fluency and comfort guiding customers using analytics-driven insights
Compensation $200k, Paid maternity leave, Time Off, Flexible Working Location, Paid Holidays
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Technology company supporting large organizations with data-driven decision making
Provides tools and services that help improve efficiency and overall performance
Works with complex organizations to streamline operations and improve outcomes
Offers a combination of software and services to support day-to-day business functions
Stable company with an established customer base and continued growth
Position Responsibilities
Lead enterprise-level customer value realization and strategic growth initiatives across the largest accounts
Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
Develop and operationalize a customer strategic growth methodology aligned to value-based care models
Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
Translate customer strategies into platform adoption roadmaps and measurable value outcomes
Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
Track, measure, and communicate realized customer value across the portfolio
Represent the customer voice internally to influence product, service, and go-to-market strategy
Experience & Skills Required Experience and Qualifications
Bachelor’s degree required; master's degree in healthcare, business, analytics, or related field strongly preferred
12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments
Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
Demonstrated ability to influence C-suite executives and senior customer stakeholders
Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
Preferred Experience and Qualifications
Experience in payer–provider collaborations, risk-bearing organizations, or health system contracting
Background in management consulting, outcomes advisory, or value realization teams
Experience building or scaling customer growth functions at a high-growth health tech company
Strong data fluency and comfort guiding customers using analytics-driven insights
Compensation $200k, Paid maternity leave, Time Off, Flexible Working Location, Paid Holidays
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