Associate Account Manager
Expedia Group, Austin, TX, United States
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Associate Account Manager, Small & Medium Business Expedia Group powers global travel for everyone, everywhere. Our platform brings together industry-leading brands, cutting-edge technology, and a diverse, collaborative team focused on removing friction from the travel experience.
We believe travel is a force for good — building connection, fostering understanding, and opening minds. Our success comes from our people: curious, courageous, and committed to progress. Together, we're helping partners grow, travelers explore, and the world move forward.
As an Associate Account Manager on the Partner Success team, you’ll be at the forefront of helping Vacation Rental Hosts grow their business through Vrbo and Expedia Group.
This is more than a support role — it’s a strategic partnership built on insight, influence, and impact. You’ll use performance data, marketplace trends, and a consultative approach to challenge hosts' current strategies and guide them toward better results.
You’ll need to be both strategically sharp and operationally strong — balancing high-volume partner engagement with deep, outcome-driven conversations that drive meaningful change.
In This Role, You Will
Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal
Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking
Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility
Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity
Maintain a high-output rhythm of consultations, follow-ups, and reporting across a large book of business
Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end-to-end traveler experience
Collaborate with internal teams to elevate issues, remove friction, and share insights that benefit the broader marketplace
Conduct primarily virtual engagements, with occasional in-person meetings (up to 10% travel)
Experience & Qualifications
2–4 years of experience in account management, sales, or client services — ideally in a fast-paced, high-volume environment
Strategic thinking and problem-solving skills; you know how to look at data, spot the “why,” and act on it
Comfort influencing decisions and guiding others through change with confidence and clarity
Excellent communication skills — you know how to simplify the complex, listen with intention, and move conversations forward
Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously
Familiarity with Salesforce, Tableau, or similar CRM/BI tools
A strong sense of ownership and follow-through — you don’t wait for things to happen, you make them happen
Experience with the vacation rental or broader travel industry is a plus
The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
#J-18808-Ljbffr
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Associate Account Manager, Small & Medium Business Expedia Group powers global travel for everyone, everywhere. Our platform brings together industry-leading brands, cutting-edge technology, and a diverse, collaborative team focused on removing friction from the travel experience.
We believe travel is a force for good — building connection, fostering understanding, and opening minds. Our success comes from our people: curious, courageous, and committed to progress. Together, we're helping partners grow, travelers explore, and the world move forward.
As an Associate Account Manager on the Partner Success team, you’ll be at the forefront of helping Vacation Rental Hosts grow their business through Vrbo and Expedia Group.
This is more than a support role — it’s a strategic partnership built on insight, influence, and impact. You’ll use performance data, marketplace trends, and a consultative approach to challenge hosts' current strategies and guide them toward better results.
You’ll need to be both strategically sharp and operationally strong — balancing high-volume partner engagement with deep, outcome-driven conversations that drive meaningful change.
In This Role, You Will
Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal
Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking
Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility
Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity
Maintain a high-output rhythm of consultations, follow-ups, and reporting across a large book of business
Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end-to-end traveler experience
Collaborate with internal teams to elevate issues, remove friction, and share insights that benefit the broader marketplace
Conduct primarily virtual engagements, with occasional in-person meetings (up to 10% travel)
Experience & Qualifications
2–4 years of experience in account management, sales, or client services — ideally in a fast-paced, high-volume environment
Strategic thinking and problem-solving skills; you know how to look at data, spot the “why,” and act on it
Comfort influencing decisions and guiding others through change with confidence and clarity
Excellent communication skills — you know how to simplify the complex, listen with intention, and move conversations forward
Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously
Familiarity with Salesforce, Tableau, or similar CRM/BI tools
A strong sense of ownership and follow-through — you don’t wait for things to happen, you make them happen
Experience with the vacation rental or broader travel industry is a plus
The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
#J-18808-Ljbffr