Loan Servicing Specialist – Greater Minnesota Housing Fund
Minnesota NAHRO, Saint Paul, MN, United States
The position will be posted until filled. If you would like to be considered for this employment
opportunity, please send an e-mail with resume (cover letter optional) to:
Nikki Mohs
Senior Financial Manager – Asset Management.
nmohs@gmhf.com
Position Overview The Loan Servicing Specialist is responsible for key administrative functions that ensure accurate, compliant, and well-organized loan servicing operations. This role requires an individual who can work independently, manage detailed information, and apply analytical thinking to numerical and financial data. Working collaboratively with internal staff and external partners, this role supports responsible stewardship of the organization’s housing loan portfolio and mission-driven lending activities.
The position is a full-time, hybrid position and will report to the Senior Financial Manager – Asset Management.
Primary Responsibilities Loan Servicing
Loan Invoicing: Generate, review, and send monthly loan invoices to ensure accurate and timely loan payments.
Payment Tracking: Monitor loan delinquency report, communicate with borrowers on payment status and elevate as needed.
Loan Systems Review & Maintenance: Review loan documents against loan management software for accuracy. Update borrower and loan system records, as necessary.
Generate Reports: Generate weekly, monthly, quarterly and annual loan system reports needed for loan lifecycle maintenance and review with Senior Financial Manager.
External Communication: Primary point of contact for borrower loan servicing inquiries, escalating as necessary to appropriate staff.
Internal Coordination: Reconcile transactions in loan management software with Finance team. Coordinate with Lending team during construction draws to ensure invoices and loan management software are updated and accurate.
Loan Portfolio Maintenance and Compliance
Collect and Monitor Borrower Insurance: Perform initial review of insurance for compliance with GMHF requirements and elevate as needed.
Loan File Maintenance: Ensure all collected documents are filed appropriately and follow GMHF’s record retention policy.
Collect Required Borrower Financial Statements
Monitor Borrower Compliance with Real Estate Tax Payments
Maintain and monitor UCC filings
Business Unit Support
Coordination of Asset Management Workflows: Maintain tracking systems for loan reporting, compliance, and monitoring. Communicate due dates with appropriate staff and track completion status.
Maintain Asset Management Email Inbox
Generate Lending Partnership Activity Reports
Audit Support: Coordinate with finance team members to complete asset management related tasks for internal financial audits and third-party reviews. Complete external audit confirmation requests for borrowers.
Other duties as assigned.
Qualifications
Associate’s degree in accounting, business, banking, asset management or related field; 1-3 years of experience in same fields, education-experience equivalency considered
Proficiency in Microsoft Office products, esp. Excel
Strong customer service skills
Organized, detail-oriented and able to work independently
Strong analytical and problem-solving capabilities
Accurate with numerical and financial information
Ability to exercise discretion and maintain confidentiality
Compensation & Benefits The salary range for this role is $70,000-80,000 DOQ
Comprehensive benefits package including:
Medical/Dental Insurance
Life/Optional Life Insurance
Short- and Long-Term Disability
Flexible Spending Accounts
Paid Holidays, Vacation, Sick, and other leave
Flexible hybrid work schedule
Collaborative work environment
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Position Overview The Loan Servicing Specialist is responsible for key administrative functions that ensure accurate, compliant, and well-organized loan servicing operations. This role requires an individual who can work independently, manage detailed information, and apply analytical thinking to numerical and financial data. Working collaboratively with internal staff and external partners, this role supports responsible stewardship of the organization’s housing loan portfolio and mission-driven lending activities.
The position is a full-time, hybrid position and will report to the Senior Financial Manager – Asset Management.
Primary Responsibilities Loan Servicing
Loan Invoicing: Generate, review, and send monthly loan invoices to ensure accurate and timely loan payments.
Payment Tracking: Monitor loan delinquency report, communicate with borrowers on payment status and elevate as needed.
Loan Systems Review & Maintenance: Review loan documents against loan management software for accuracy. Update borrower and loan system records, as necessary.
Generate Reports: Generate weekly, monthly, quarterly and annual loan system reports needed for loan lifecycle maintenance and review with Senior Financial Manager.
External Communication: Primary point of contact for borrower loan servicing inquiries, escalating as necessary to appropriate staff.
Internal Coordination: Reconcile transactions in loan management software with Finance team. Coordinate with Lending team during construction draws to ensure invoices and loan management software are updated and accurate.
Loan Portfolio Maintenance and Compliance
Collect and Monitor Borrower Insurance: Perform initial review of insurance for compliance with GMHF requirements and elevate as needed.
Loan File Maintenance: Ensure all collected documents are filed appropriately and follow GMHF’s record retention policy.
Collect Required Borrower Financial Statements
Monitor Borrower Compliance with Real Estate Tax Payments
Maintain and monitor UCC filings
Business Unit Support
Coordination of Asset Management Workflows: Maintain tracking systems for loan reporting, compliance, and monitoring. Communicate due dates with appropriate staff and track completion status.
Maintain Asset Management Email Inbox
Generate Lending Partnership Activity Reports
Audit Support: Coordinate with finance team members to complete asset management related tasks for internal financial audits and third-party reviews. Complete external audit confirmation requests for borrowers.
Other duties as assigned.
Qualifications
Associate’s degree in accounting, business, banking, asset management or related field; 1-3 years of experience in same fields, education-experience equivalency considered
Proficiency in Microsoft Office products, esp. Excel
Strong customer service skills
Organized, detail-oriented and able to work independently
Strong analytical and problem-solving capabilities
Accurate with numerical and financial information
Ability to exercise discretion and maintain confidentiality
Compensation & Benefits The salary range for this role is $70,000-80,000 DOQ
Comprehensive benefits package including:
Medical/Dental Insurance
Life/Optional Life Insurance
Short- and Long-Term Disability
Flexible Spending Accounts
Paid Holidays, Vacation, Sick, and other leave
Flexible hybrid work schedule
Collaborative work environment
#J-18808-Ljbffr