Customer Service Representative
Ball Heating & Air Conditioning, Biloxi, MS, United States
Overview
Looking to
TRADE UP
to a better opportunity?
Ball Heating and Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.
Why join our team We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do
Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns
Who you are
1-5years of call center or customer supportexperience preferred
Valid driver’s license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred
Who we are We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
Ifthis sounds like the perfect opportunity for you, don’t wait!Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $15.00-18.00 per hour
Benefits
Matching 401(k)
Health Insurance
Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Ongoing Training and Development
Ability to commute / relocate
Biloxi, MS: Reliably commute or planning to relocatebefore starting work (Required)
Experience
Call Center or Customer Support(1+ yearrequired)
Work Location: In person
#J-18808-Ljbffr
TRADE UP
to a better opportunity?
Ball Heating and Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.
Why join our team We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do
Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns
Who you are
1-5years of call center or customer supportexperience preferred
Valid driver’s license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred
Who we are We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
Ifthis sounds like the perfect opportunity for you, don’t wait!Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $15.00-18.00 per hour
Benefits
Matching 401(k)
Health Insurance
Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Ongoing Training and Development
Ability to commute / relocate
Biloxi, MS: Reliably commute or planning to relocatebefore starting work (Required)
Experience
Call Center or Customer Support(1+ yearrequired)
Work Location: In person
#J-18808-Ljbffr