Digital Product Administrator
Foley Equipment, Wichita, KS, United States
As a
Digital Product Administrator , you’ll play a key role in onboarding, training, and supporting customers as they adopt Caterpillar’s digital platforms. You’ll partner closely with internal teams and customers to ensure seamless connectivity, accurate data, and a great overall experience with Caterpillar’s digital tools. In this role, you’ll manage and support platforms such as VisionLink and other dealer web‑based applications, helping customers turn digital insights into real operational value.
What You Will Do In This Role
Guide and train customers and sales teams on Caterpillar digital tools including PCC, CAT Central, QR Codes, CAT Inspect, SIS2GO, VisionLink, and other digital solutions—focusing on functionality, navigation, and business benefits.
Manage customer access requests for VisionLink, PCC, SOS, CAT Inspect, and SIS2GO.
Serve as a go‑to resource for customers experiencing login or platform issues, helping resolve challenges efficiently and professionally.
Create, update, and maintain customer profiles and equipment data in Universal Customer ID (UCID) and related systems.
Partner with Caterpillar and other dealerships to resolve UCID duplications or data conflicts.
Provide configuration details to service teams to support hardware installation and setup.
Establish, activate, and manage equipment subscriptions and customer invoicing.
Utilize the Dealer Service Network (DSN) to report and track hardware or software issues.
Complete required documentation accurately and on time, ensuring consistent follow‑through.
Collaborate across departments to understand needs and identify opportunities where digital products add value.
Oversee the customer onboarding process, ensuring proper registration for CWS and supporting Customer Admin Tool updates.
Travel as needed to support training initiatives or assist at other locations.
Our Ideal Candidate
Strong computer skills with the ability and eagerness to learn new software and systems.
Creative problem‑solver who enjoys helping others succeed with technology.
Excellent communication skills, including phone support and customer‑facing interactions.
Confidence presenting information and teaching new skills to diverse audiences.
Team‑oriented mindset with a passion for delivering exceptional customer experiences.
Self‑motivated, proactive, and able to think strategically.
What Will Put You Ahead
One to three years of experience in sales, customer support, training, or a related field.
Experience supporting customers with digital platforms or technology solutions.
What We Can Offer You
Competitive pay to recognize your valuable contribution
401(k) with matching
Comprehensive medical, dental, and vision plans
Basic Life & AD&DD, short-term disability, & and long-term disability
Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
Casual dress attire
Family-owned company where you’re more than just another employee
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316‑943‑4211 or email careers@foleyeq.com.
At this time Foley does not participate in any Visa sponsorship programs.
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Digital Product Administrator , you’ll play a key role in onboarding, training, and supporting customers as they adopt Caterpillar’s digital platforms. You’ll partner closely with internal teams and customers to ensure seamless connectivity, accurate data, and a great overall experience with Caterpillar’s digital tools. In this role, you’ll manage and support platforms such as VisionLink and other dealer web‑based applications, helping customers turn digital insights into real operational value.
What You Will Do In This Role
Guide and train customers and sales teams on Caterpillar digital tools including PCC, CAT Central, QR Codes, CAT Inspect, SIS2GO, VisionLink, and other digital solutions—focusing on functionality, navigation, and business benefits.
Manage customer access requests for VisionLink, PCC, SOS, CAT Inspect, and SIS2GO.
Serve as a go‑to resource for customers experiencing login or platform issues, helping resolve challenges efficiently and professionally.
Create, update, and maintain customer profiles and equipment data in Universal Customer ID (UCID) and related systems.
Partner with Caterpillar and other dealerships to resolve UCID duplications or data conflicts.
Provide configuration details to service teams to support hardware installation and setup.
Establish, activate, and manage equipment subscriptions and customer invoicing.
Utilize the Dealer Service Network (DSN) to report and track hardware or software issues.
Complete required documentation accurately and on time, ensuring consistent follow‑through.
Collaborate across departments to understand needs and identify opportunities where digital products add value.
Oversee the customer onboarding process, ensuring proper registration for CWS and supporting Customer Admin Tool updates.
Travel as needed to support training initiatives or assist at other locations.
Our Ideal Candidate
Strong computer skills with the ability and eagerness to learn new software and systems.
Creative problem‑solver who enjoys helping others succeed with technology.
Excellent communication skills, including phone support and customer‑facing interactions.
Confidence presenting information and teaching new skills to diverse audiences.
Team‑oriented mindset with a passion for delivering exceptional customer experiences.
Self‑motivated, proactive, and able to think strategically.
What Will Put You Ahead
One to three years of experience in sales, customer support, training, or a related field.
Experience supporting customers with digital platforms or technology solutions.
What We Can Offer You
Competitive pay to recognize your valuable contribution
401(k) with matching
Comprehensive medical, dental, and vision plans
Basic Life & AD&DD, short-term disability, & and long-term disability
Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
Casual dress attire
Family-owned company where you’re more than just another employee
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316‑943‑4211 or email careers@foleyeq.com.
At this time Foley does not participate in any Visa sponsorship programs.
#J-18808-Ljbffr