Customer Experience Representative
Southern Tide, Greenville, SC, United States
Southern Tide is a lifestyle brand that delivers classic, authentic apparel and accessories inspired by coastal living and designed with exceptional quality and purpose. Known for craftsmanship, attention to detail, and a timeless aesthetic, the company has grown from its iconic Skipjack polo to a full range of clothing for men, women, and children. Guided by the Southern spirit of adventure, connection, and quality, Southern Tide celebrates an appreciation for the coast and classic design. Headquartered in Greenville, SC, the brand offers a vibrant and collaborative work culture for individuals who share a passion for craftsmanship and creativity.
Company Description Southern Tide is a lifestyle brand that delivers classic, authentic apparel and accessories inspired by coastal living and designed with exceptional quality and purpose. Known for craftsmanship, attention to detail, and a timeless aesthetic, the company has grown from its iconic Skipjack polo to a full range of clothing for men, women, and children. Guided by the Southern spirit of adventure, connection, and quality, Southern Tide celebrates an appreciation for the coast and classic design. Headquartered in Greenville, SC, the brand offers a vibrant and collaborative work culture for individuals who share a passion for craftsmanship and creativity.
Role Description This is a full‑time on‑site role located in Greenville, SC, for a Customer Experience Representative. In this role, you will provide exceptional customer service through multiple channels, including phone, email, and chat. Responsibilities include addressing inquiries, resolving issues, processing orders and returns, and ensuring customer satisfaction. You’ll actively collaborate with cross‑functional teams to improve service processes and represent the Southern Tide brand in a professional and friendly manner.
Qualifications
Strong skills in delivering Customer Service, Customer Support, and enhancing Customer Satisfaction
Excellent Communication skills to efficiently assist customers across various channels
Proficiency in ensuring a positive Customer Experience through problem‑solving and relationship‑building
Ability to work in a fast‑paced, customer‑focused environment
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Company Description Southern Tide is a lifestyle brand that delivers classic, authentic apparel and accessories inspired by coastal living and designed with exceptional quality and purpose. Known for craftsmanship, attention to detail, and a timeless aesthetic, the company has grown from its iconic Skipjack polo to a full range of clothing for men, women, and children. Guided by the Southern spirit of adventure, connection, and quality, Southern Tide celebrates an appreciation for the coast and classic design. Headquartered in Greenville, SC, the brand offers a vibrant and collaborative work culture for individuals who share a passion for craftsmanship and creativity.
Role Description This is a full‑time on‑site role located in Greenville, SC, for a Customer Experience Representative. In this role, you will provide exceptional customer service through multiple channels, including phone, email, and chat. Responsibilities include addressing inquiries, resolving issues, processing orders and returns, and ensuring customer satisfaction. You’ll actively collaborate with cross‑functional teams to improve service processes and represent the Southern Tide brand in a professional and friendly manner.
Qualifications
Strong skills in delivering Customer Service, Customer Support, and enhancing Customer Satisfaction
Excellent Communication skills to efficiently assist customers across various channels
Proficiency in ensuring a positive Customer Experience through problem‑solving and relationship‑building
Ability to work in a fast‑paced, customer‑focused environment
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