Technical Communications Specialist II
The Fountain Group, Rochester, NY, United States
Pay:
$34/hr
Duration:
12 months
Shift:
8:00AM-4:00PM
Location:
Rochester - Hybrid, 2 days in office and 3 days from home
Position Overview The Technical Communications Specialist II is responsible for developing and delivering technical publications that support the safe and effective use, servicing, and compliance of products. This role works cross-functionally to create high-quality documentation, ensuring adherence to regulatory and quality standards.
Key Responsibilities
Develop, write, edit, and proofread technical documentation including manuals, labeling, instructions for use (IFU), and digital content
Manage document review and approval processes across cross-functional teams
Gather and organize technical information from SMEs and multiple internal/external sources
Ensure documentation meets regulatory, quality, and style standards
Support verification and validation (V&V) of publication effectiveness
Follow change control procedures and maintain document accuracy
Analyze and recommend improvements to documentation scope, format, and usability
Track project timelines and elevate risks or delays as needed
Investigate and resolve customer complaints related to documentation
Collaborate with internal stakeholders and external vendors (illustrators, translation, print/media)
Participate in special projects and additional duties as assigned
Key Stakeholders Internal:
R&D, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, PMRM, IT
External:
Illustrators, Translation Vendors, Print/Media Vendors, OEMs
Qualifications
HS Diploma required. Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or related field strongly preferred
Minimum 3+ years of technical writing experience
Experience working cross-functionally with engineering, regulatory, quality, and leadership teams
Strong written and verbal communication skills
Ability to manage multiple projects in a fast-paced environment with tight deadlines
Proficiency with:
HTML, XML, DITA
Adobe FrameMaker
Microsoft Office Suite
Topic-based authoring / online documentation
Preferred Qualifications
Bachelor’s degree
Experience in a regulated environment (medical device, pharma, etc.)
Familiarity with content management systems (CMS) and CSS
Knowledge of JavaScript and animation tools
Experience with translation/localization workflows
Website design/authoring experience
If you are interested in hearing more about the position, please respond to this posting with your resume attached.
Referral Bonus
for any candidate hired.
#J-18808-Ljbffr
$34/hr
Duration:
12 months
Shift:
8:00AM-4:00PM
Location:
Rochester - Hybrid, 2 days in office and 3 days from home
Position Overview The Technical Communications Specialist II is responsible for developing and delivering technical publications that support the safe and effective use, servicing, and compliance of products. This role works cross-functionally to create high-quality documentation, ensuring adherence to regulatory and quality standards.
Key Responsibilities
Develop, write, edit, and proofread technical documentation including manuals, labeling, instructions for use (IFU), and digital content
Manage document review and approval processes across cross-functional teams
Gather and organize technical information from SMEs and multiple internal/external sources
Ensure documentation meets regulatory, quality, and style standards
Support verification and validation (V&V) of publication effectiveness
Follow change control procedures and maintain document accuracy
Analyze and recommend improvements to documentation scope, format, and usability
Track project timelines and elevate risks or delays as needed
Investigate and resolve customer complaints related to documentation
Collaborate with internal stakeholders and external vendors (illustrators, translation, print/media)
Participate in special projects and additional duties as assigned
Key Stakeholders Internal:
R&D, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, PMRM, IT
External:
Illustrators, Translation Vendors, Print/Media Vendors, OEMs
Qualifications
HS Diploma required. Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or related field strongly preferred
Minimum 3+ years of technical writing experience
Experience working cross-functionally with engineering, regulatory, quality, and leadership teams
Strong written and verbal communication skills
Ability to manage multiple projects in a fast-paced environment with tight deadlines
Proficiency with:
HTML, XML, DITA
Adobe FrameMaker
Microsoft Office Suite
Topic-based authoring / online documentation
Preferred Qualifications
Bachelor’s degree
Experience in a regulated environment (medical device, pharma, etc.)
Familiarity with content management systems (CMS) and CSS
Knowledge of JavaScript and animation tools
Experience with translation/localization workflows
Website design/authoring experience
If you are interested in hearing more about the position, please respond to this posting with your resume attached.
Referral Bonus
for any candidate hired.
#J-18808-Ljbffr