Customer Experience Partner Nasal Polyps Drug Program (Sales Representative)
Eacademy Sanofi, Poland, NY, United States
Location : Łódzkie, Opolskie, Śląskie, Pomorskie regions
Field work position
Job type : Permanent, Full-time
About the job As a
Customer Experience Partner Nasal Polyps Drug Program
within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
Act as a bridge between customer engagement functions
Lead and develop health communities to best serve patients
Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
Own and adapt communication with customers to meet their specific needs
Implement and manage customized activation strategies across all channels to ensure optimal customer experience
About you Experience :
Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards.
Knowledge of working with
drug programs
would be a great asset
Knowledge of working in therapeutic areas specific to Nasal Polyps ( Laryngology, Otolaryngology (ENT))
Soft and technical skills :
Sales management and scientific knowledge; strategic analysis and planning capabilities; project management skills; strong interpersonal skills to negotiate, communicate, present, and persuade; excellent collaboration and analytical skills; ability to prioritize and work on own initiative with quality decision-making; valid driving license category B
Education : University degree, preferably in biology, biotechnology, chemistry, or pharmacy
Languages :
Polish – full professional proficiency;
English language knowledge will be an asset
Why choose us?
Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs
Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement
Develop your career with opportunities to grow across functions and regions in a purpose-driven environment
Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys
Collaborate with diverse, talented teams across market access, medical, and customer engagement functions
Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice
#LI-EUR
#J-18808-Ljbffr
About the job As a
Customer Experience Partner Nasal Polyps Drug Program
within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
Act as a bridge between customer engagement functions
Lead and develop health communities to best serve patients
Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
Own and adapt communication with customers to meet their specific needs
Implement and manage customized activation strategies across all channels to ensure optimal customer experience
About you Experience :
Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards.
Knowledge of working with
drug programs
would be a great asset
Knowledge of working in therapeutic areas specific to Nasal Polyps ( Laryngology, Otolaryngology (ENT))
Soft and technical skills :
Sales management and scientific knowledge; strategic analysis and planning capabilities; project management skills; strong interpersonal skills to negotiate, communicate, present, and persuade; excellent collaboration and analytical skills; ability to prioritize and work on own initiative with quality decision-making; valid driving license category B
Education : University degree, preferably in biology, biotechnology, chemistry, or pharmacy
Languages :
Polish – full professional proficiency;
English language knowledge will be an asset
Why choose us?
Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs
Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement
Develop your career with opportunities to grow across functions and regions in a purpose-driven environment
Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys
Collaborate with diverse, talented teams across market access, medical, and customer engagement functions
Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice
#LI-EUR
#J-18808-Ljbffr