Radio Dispatcher
Transdev, Vista, CA, United States
Transdev – Radio Dispatcher – Chula Vista, CA
Transdev is hiring a Radio Dispatcher. The Radio Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Compensation and Benefits
$24.97/hr Vacation: up to 20 days based on years of service Paid Sick Leave: 7 days Holidays: 7 days Full time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Key Responsibilities
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem Relays information to supervisors and other services if needed (emergency and police) Relays route change and delay information if needed and assigns new buses Documents and reviews the Radio System and/or log and assures that the situation has been managed until completion Other duties as required. Qualifications
High School Diploma or GED; Technical Degree preferred. Must be the age of 21 or older 1+ years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements
Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Additional Information
Drug-free workplace: Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre‑employment drug screen. California applicants: Please Click Here for CA Employee Privacy Policy. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.
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Transdev is hiring a Radio Dispatcher. The Radio Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Compensation and Benefits
$24.97/hr Vacation: up to 20 days based on years of service Paid Sick Leave: 7 days Holidays: 7 days Full time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Key Responsibilities
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem Relays information to supervisors and other services if needed (emergency and police) Relays route change and delay information if needed and assigns new buses Documents and reviews the Radio System and/or log and assures that the situation has been managed until completion Other duties as required. Qualifications
High School Diploma or GED; Technical Degree preferred. Must be the age of 21 or older 1+ years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements
Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Additional Information
Drug-free workplace: Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre‑employment drug screen. California applicants: Please Click Here for CA Employee Privacy Policy. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.
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