Inside Sales Account Representative
Rumpke of Ohio, Inc., Cincinnati, OH, United States
Overview
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!
Responsibilities of Position
Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue
Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates
Conduct phone calls, and electronic communications to existing customers to foster relationships
Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible
Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with management to review weekly sales activities and status of customers
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal & written communication skills
Must be organized and detail-oriented with the ability to multitask in fast-paced environment
Proven analytical/problem solving skills for the customer and the company
Proficient in Windows and Microsoft applications
Excellent customer service and data entry skills
Must work efficiently and effectively, both independently and as a team
Ability to meet deadlines and complete assignments within stated time frames
Ability to always present and maintain a professional appearance and demeanor
Experience & Knowledge Needed for Position
Previous experience in Inside Sales, Sales Support, Administrative Assistance, or similar experience is preferred
Physical Requirements in a Regular Workday
Rarely lifting/carrying a max of 50 lbs
Occasionally working in areas of dust, odors, mist, gases, and other airborne matter
Continuously sitting in an office environment
Rarely standing/walking
Additional Working Conditions/Aspects
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Education
High School (required)
General Education Diploma (preferred)
Associates of Relevant field (preferred)
Bachelors of Relevant field (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!
Responsibilities of Position
Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue
Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates
Conduct phone calls, and electronic communications to existing customers to foster relationships
Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible
Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with management to review weekly sales activities and status of customers
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal & written communication skills
Must be organized and detail-oriented with the ability to multitask in fast-paced environment
Proven analytical/problem solving skills for the customer and the company
Proficient in Windows and Microsoft applications
Excellent customer service and data entry skills
Must work efficiently and effectively, both independently and as a team
Ability to meet deadlines and complete assignments within stated time frames
Ability to always present and maintain a professional appearance and demeanor
Experience & Knowledge Needed for Position
Previous experience in Inside Sales, Sales Support, Administrative Assistance, or similar experience is preferred
Physical Requirements in a Regular Workday
Rarely lifting/carrying a max of 50 lbs
Occasionally working in areas of dust, odors, mist, gases, and other airborne matter
Continuously sitting in an office environment
Rarely standing/walking
Additional Working Conditions/Aspects
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Education
High School (required)
General Education Diploma (preferred)
Associates of Relevant field (preferred)
Bachelors of Relevant field (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr