Customer Satisfaction Representative - JXY
Momentum Transportation USA, Jacksonville, FL, United States
Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.
Position: Customer Satisfaction Representative - JXY
Location:
Jacksonville, FL
Job Id: 219
# of Openings: 1
Job Summary: The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the Customer Satisfaction and Operations Manager and will be onsite, Monday thru Friday, 8a - 5p.
Supervisory Responsibilities:
None.
Essential Duties and Responsibilities:
Applies accessorials as necessary.
Processes EDI as required (key account/OEM)
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Coordinate appointments with carriers, shippers, and consignees within the US, Mexico, & Canada.
Update and maintain transportation management and operation systems.
Proactively identify problems and swiftly implement the appropriate solutions.
Answer all customer inquiries in accordance with the customer satisfaction standards.
Further increase customer satisfaction and business share through proactive and regular contact
Provide complex problem resolution and guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Must demonstrate professional behavior.
Perform other duties as assigned.
The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Required Skills:
Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).
AS400 experience preferred.
Knowledge of North America geography.
Proficient with computer and Microsoft Office applications.
Strong interpersonal skills to effectively interact with internal and external customers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative and can work independently.
Organizational and time management skills.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up.
Excellent communications skills, both written and oral.
Strong knowledge of customer service principles & practices.
Must be fluent in English.
Education and Experience:
High School Diploma/GED required. College degree preferred.
Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.
We are one of the Top Workplaces in Jacksonville of 2024! Check us out on Glassdoor!
Why work with us?
Health Insurance
Vision Insurance
Employer provided Basic Life & AD&D
Employer provided Long Term Disability
Ancillary Benefits
Short Term Disability
Critical Illness
Pet Insurance
Accident
Hospital Indemnity
Legal
Paid Time Off – Vacation and Sick
Paid Holidays
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
401(k) Retirement account with a company match
Health Savings Account (HSA)
Onsite Gym (Free to employees)
Employee Assistance Program (EAP)
Countless workplace recognition and perks!
Employee of the Year Awards
Employee of the Quarter Awards
Employee of the Month Awards
STARz Employee Recognition Program and Awards
Employee Lunch-and-Learns
Recognition for our Veterans
Community Giving throughout the year
Recycling initiatives and Sustainability programs
Wellness program clubs and challenges
Employee team-building outings
Numerous parties/luncheons throughout the year
Casual dress code
Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
Top Workplaces of 2024 presented by the Florida Times-Union
#J-18808-Ljbffr
Position: Customer Satisfaction Representative - JXY
Location:
Jacksonville, FL
Job Id: 219
# of Openings: 1
Job Summary: The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the Customer Satisfaction and Operations Manager and will be onsite, Monday thru Friday, 8a - 5p.
Supervisory Responsibilities:
None.
Essential Duties and Responsibilities:
Applies accessorials as necessary.
Processes EDI as required (key account/OEM)
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Coordinate appointments with carriers, shippers, and consignees within the US, Mexico, & Canada.
Update and maintain transportation management and operation systems.
Proactively identify problems and swiftly implement the appropriate solutions.
Answer all customer inquiries in accordance with the customer satisfaction standards.
Further increase customer satisfaction and business share through proactive and regular contact
Provide complex problem resolution and guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Must demonstrate professional behavior.
Perform other duties as assigned.
The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Required Skills:
Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).
AS400 experience preferred.
Knowledge of North America geography.
Proficient with computer and Microsoft Office applications.
Strong interpersonal skills to effectively interact with internal and external customers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative and can work independently.
Organizational and time management skills.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up.
Excellent communications skills, both written and oral.
Strong knowledge of customer service principles & practices.
Must be fluent in English.
Education and Experience:
High School Diploma/GED required. College degree preferred.
Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.
We are one of the Top Workplaces in Jacksonville of 2024! Check us out on Glassdoor!
Why work with us?
Health Insurance
Vision Insurance
Employer provided Basic Life & AD&D
Employer provided Long Term Disability
Ancillary Benefits
Short Term Disability
Critical Illness
Pet Insurance
Accident
Hospital Indemnity
Legal
Paid Time Off – Vacation and Sick
Paid Holidays
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
401(k) Retirement account with a company match
Health Savings Account (HSA)
Onsite Gym (Free to employees)
Employee Assistance Program (EAP)
Countless workplace recognition and perks!
Employee of the Year Awards
Employee of the Quarter Awards
Employee of the Month Awards
STARz Employee Recognition Program and Awards
Employee Lunch-and-Learns
Recognition for our Veterans
Community Giving throughout the year
Recycling initiatives and Sustainability programs
Wellness program clubs and challenges
Employee team-building outings
Numerous parties/luncheons throughout the year
Casual dress code
Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
Top Workplaces of 2024 presented by the Florida Times-Union
#J-18808-Ljbffr