Customer Service Representative
Kennicott Brothers Company, Dayton, OH, United States
## Description|
|| --- || **Job Description:**
We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.
**Key Responsibilities:**
1. **Customer Service and Support:**
* + Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
+ Handle customer service inquiries providing accurate information and solutions to problems.
1. **Sales Support and Transaction Processing:**
* + Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
+ Supporting the customer experience in partnership with the branch as needed.
+ Capture potential quantity discount upsell opportunities during customer interactions.
1. **Customer Relationship Management:**
* + Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
+ Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
1. **Record Keeping and Administration:**
* + Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
+ Prepare and manage documentation related to customer accounts and transactions. |## Qualifications**Requirements:*** Proven experience in customer service, sales, or a related field.* Strong communication and interpersonal skills.* Commitment to delivering high levels of customer service and satisfaction.* Ability to handle multiple tasks simultaneously and work in a fast-paced environment.* Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.* High school diploma or equivalent. #J-18808-Ljbffr
|| --- || **Job Description:**
We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.
**Key Responsibilities:**
1. **Customer Service and Support:**
* + Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
+ Handle customer service inquiries providing accurate information and solutions to problems.
1. **Sales Support and Transaction Processing:**
* + Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
+ Supporting the customer experience in partnership with the branch as needed.
+ Capture potential quantity discount upsell opportunities during customer interactions.
1. **Customer Relationship Management:**
* + Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
+ Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
1. **Record Keeping and Administration:**
* + Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
+ Prepare and manage documentation related to customer accounts and transactions. |## Qualifications**Requirements:*** Proven experience in customer service, sales, or a related field.* Strong communication and interpersonal skills.* Commitment to delivering high levels of customer service and satisfaction.* Ability to handle multiple tasks simultaneously and work in a fast-paced environment.* Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.* High school diploma or equivalent. #J-18808-Ljbffr