Broadcast Systems Technician
Original Syndicate, Burbank, CA, United States
Overview
OGS operates high‑stakes live communications environments that must run predictably. The Broadcast Systems Technician prepares, operates, and monitors remote broadcast workstations and media systems—executing SOPs, triaging issues quickly, and escalating clearly.
This role also provides Tier 1 SLA support: tickets move, documentation stays clean, and users are supported professionally under pressure. Upskilling in LED display technologies, media servers, and real‑time rendering workflows is expected.
Outcomes
Live sessions run predictably via consistent pre‑flight, monitoring, and SOP execution
Issues are identified early, triaged fast, resolved when possible, and escalated correctly
SLA support is reliable: tickets move, users are informed, incidents are documented cleanly
Systems remain stable through routine checks, maintenance, and disciplined execution
Documentation stays usable: runbooks, logs, and reports improve operations over time
Interest and competence in Pro AV system integration: developed alongside core broadcast support
Responsibilities
Prepare and operate remote broadcast/livestream workstations; run pre‑flight checks (video/audio/control)
Monitor live sessions; troubleshoot (incl. VPN/remote access/control interfaces); elevate with clear context
Support ingest, recording, playback, routing, and delivery; verify format, frame rate, sync, signal integrity
Provide Tier 1 SLA support: triage, capture required details, follow runbooks, coordinate with engineering/ops, document in tickets/logs
Execute routine checks across servers/VMs/storage/network connectivity; perform basic maintenance per SOP
Produce post‑session documentation (show reports, incident notes, change logs); maintain SOPs/checklists
Support equipment prep, tracking, labeling, and returns; keep kits/work areas organized
Participate in VP/XR LED‑wall training; build baseline support fluency for Disguise, Pixera, and related tools
Must Have
Hands‑on with computers, peripherals, and AV gear
Video/audio fundamentals (HDMI/SDI, frame rates, audio channels, routing basics)
Follows procedures precisely under time pressure
Calm, focused execution in live environments
High attention to detail and consistency
Clear written comms for notes, logs, Slack, and reports
Customer‑service mindset for SLA support
Preferred
Broadcast/livestream/production experience
Familiarity with OBS, vMix, ATEM, HyperDeck (or similar)
Basic networking (IP/subnets/VLANs/VPNs)
Comfort across Windows/macOS/Linux and virtualized environments
Interest in monitoring/automation and LED display technologies, media servers, and real‑time rendering workflows such as Disguise, Pixera, Unreal Engine, etc.
The OGS Way We are Entrepreneurial. Courageous. Innovative. Collaborative. We Believe in Each Other.
Reality first. Systems over heroics. Decision‑grade communication. High standards, low drama. Finish the job.
Disclaimer The duties and responsibilities described here do not represent a comprehensive list; additional tasks may be assigned as business demands require.
Original Syndicate is open to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are proud to be an equal opportunity employer.
#J-18808-Ljbffr
This role also provides Tier 1 SLA support: tickets move, documentation stays clean, and users are supported professionally under pressure. Upskilling in LED display technologies, media servers, and real‑time rendering workflows is expected.
Outcomes
Live sessions run predictably via consistent pre‑flight, monitoring, and SOP execution
Issues are identified early, triaged fast, resolved when possible, and escalated correctly
SLA support is reliable: tickets move, users are informed, incidents are documented cleanly
Systems remain stable through routine checks, maintenance, and disciplined execution
Documentation stays usable: runbooks, logs, and reports improve operations over time
Interest and competence in Pro AV system integration: developed alongside core broadcast support
Responsibilities
Prepare and operate remote broadcast/livestream workstations; run pre‑flight checks (video/audio/control)
Monitor live sessions; troubleshoot (incl. VPN/remote access/control interfaces); elevate with clear context
Support ingest, recording, playback, routing, and delivery; verify format, frame rate, sync, signal integrity
Provide Tier 1 SLA support: triage, capture required details, follow runbooks, coordinate with engineering/ops, document in tickets/logs
Execute routine checks across servers/VMs/storage/network connectivity; perform basic maintenance per SOP
Produce post‑session documentation (show reports, incident notes, change logs); maintain SOPs/checklists
Support equipment prep, tracking, labeling, and returns; keep kits/work areas organized
Participate in VP/XR LED‑wall training; build baseline support fluency for Disguise, Pixera, and related tools
Must Have
Hands‑on with computers, peripherals, and AV gear
Video/audio fundamentals (HDMI/SDI, frame rates, audio channels, routing basics)
Follows procedures precisely under time pressure
Calm, focused execution in live environments
High attention to detail and consistency
Clear written comms for notes, logs, Slack, and reports
Customer‑service mindset for SLA support
Preferred
Broadcast/livestream/production experience
Familiarity with OBS, vMix, ATEM, HyperDeck (or similar)
Basic networking (IP/subnets/VLANs/VPNs)
Comfort across Windows/macOS/Linux and virtualized environments
Interest in monitoring/automation and LED display technologies, media servers, and real‑time rendering workflows such as Disguise, Pixera, Unreal Engine, etc.
The OGS Way We are Entrepreneurial. Courageous. Innovative. Collaborative. We Believe in Each Other.
Reality first. Systems over heroics. Decision‑grade communication. High standards, low drama. Finish the job.
Disclaimer The duties and responsibilities described here do not represent a comprehensive list; additional tasks may be assigned as business demands require.
Original Syndicate is open to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are proud to be an equal opportunity employer.
#J-18808-Ljbffr