Inside Account Manager - Enterprise

Inside Account Manager - Enterprise You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Remote, FL About Connection At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting‑edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. Full Time $45,000.00 / Yr. – $95,000.00 / Yr. Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. We find the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401(k) plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental‑health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes vacation, sick time, wellness, and volunteer time off. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Reports to: Manager, Inside Account Mgmt or Director, Inside Account Management Inside Account Manager (IAM) Responsibilities The Inside Account Manager is a remote inside sales position responsible for providing proactive direct sales support for one or more Enterprise Account Executives (EAEs). The primary areas of responsibility are to function as a lead to an inside sales account team; manage client support provided; generate client demand; identify opportunities for new solutions and lines of business; maximize margins; promote self‑service and deliver a result that allows for the attainment of each team’s revenue and gross profit quotas. Occasional in‑person customer‑facing support is required. The IAM must be able to communicate Connection Enterprise’s complete value proposition, demonstrate the MarkITplace platform and relate its value to clients. The IAM interacts extensively with Manufacturers, Distribution Partners, EAEs, Sales Support teams and the CES Operational Support teams. Lead the inside sales team, mentoring, monitoring, quarterbacking and delegating support tasks to a client operations team. Manage and grow velocity product lines within existing client base by achieving assigned monthly/quarterly revenue and GP goals. Develop and maintain current velocity product line knowledge from major market leaders. Velocity Proposal Management – delegate and inspect velocity proposals under $25,000; follow up on associated client quotes. Own proposals over $25,000 to ensure pricing accuracy, project management, OEM deal registrations, and logging Salesforce activity. Establish and maintain strategic relationships with clients, OEM sales teams and distribution partners. Prepare, analyze and present client activity reports. Manage Salesforce activity to ensure all qualifying projects are recorded and updated pro‑actively. For quotes over $100k, use the Quote to Opportunity feature in Salesforce the same day the quote is entered. Provide complex solution proposals requiring technical configuration support; furnish customer quote and follow up on opportunity; maintain a 4‑hour customer response to requests; manage software renewal quotes to be identified, strategized with the EAE, and sent to the client at least 30 days prior to renewal; work with Inside Sales Support to ensure accurate and timely order processing; handle order entry and pricing verification; support complex orders. Provide RMA escalation assistance to Inside Sales Support team. Manage daily team communication with customers, manufacturer partners and suppliers. Work with EAE to define and maintain a pricing strategy that leverages smart sourcing initiatives, contractual limitations, partner programs, and regular buying/prospect account reviews to maximize GP and account strategy attainment. Work with Inside Sales Support Team to create, maintain and manage customer standards and catalogues. Provide self‑service customer trainings and handle MarkITplace platform demonstrations via Webex. Identify net new opportunities through monthly spend analysis and standards management review; conduct mandatory monthly customer whitespace analysis; perform proactive weekly calls to key OEM and internal stakeholders. Accountable for overall daily team management, customer satisfaction and relationship management with customers and partners. Conduct proactive daily Salesforce entries per EAE supported focused on new lines of business, strategic project calls, OEM calls, and prospecting calls. Utilize Cloud:59 with minimum logins monthly and deliver 2 video posts per quarter. Participate in and meet minimum Sales Management expectations for quarterly sales promotions and campaigns. Perform other duties as assigned. Requirements Attendance Employees are required to be present at the approved work location in order to perform the functions of this position. Travel Requirements Occasional travel may be required, less than six trips per year. Travel-Specific Expectations Travel expected. Job Qualifications Degree requirements: Bachelor’s Degree or the equivalent combination of education and work experience Minimum years of work experience to qualify for role: 5 Total years of work experience to be fully proficient: 7 Skills, Knowledge and Abilities Strong working knowledge of Salesforce, Excel, Word, Outlook & PowerPoint. General technical expertise with a working understanding of data center infrastructure solutions. Knowledgeable on major velocity OEM product lines and current technologies. Previous reseller experience in a similar high‑volume client support role. Recent and relevant experience selling IT solutions at a competitor VAR or Tier 1 manufacturer/publisher. Committed to customer service, attention to detail and responsiveness. Ability to think strategically and leverage resources. Strong work ethic, positive can‑do attitude and teamwork skills. Results‑oriented, self‑driven and motivated. Excellent written communication skills – professional business emails, letters, and proposals. Excellent verbal communication skills – professional demonstrations, selling to mid and senior‑level management. Strong organizational skills – manage multiple priorities. Ability to work flexible hours to support assigned customer time zone. Preferred Competencies At least 3 years of experience successfully selling and supporting IT software and related services directly to large enterprise accounts. High degree of technical expertise with a working understanding of software solutions. Knowledgeable on major strategic Software Publisher product lines and current technologies, programs and processes. Microsoft, VMware, Cisco, HP, Dell, Lenovo, ServiceNow sales certification preferred. #J-18808-Ljbffr