Account Manager (49348)

Account Manager (49348) – US&S, Inc. Position Summary The Account Manager is responsible for the full oversight and management of a large janitorial contract and ensures that the client’s environment is safe, clean and sanitized through the applied use of best practices for cleaning and sanitizing. The Account Manager serves as the primary point of contact for the client, coordinates and monitors the work of the contract’s team of janitorial staff, and ensures all tasks are completed efficiently and to the highest standard. The Account Manager initiates adjustments to schedules and workflow in response to routine and non-routine issues, provides daily management of the work team, and engages in quality assurance activities to meet or exceed client expectations. The Account Manager works collaboratively with the operations management team to maintain smooth contract operations. Reporting Relationships Reports directly to the Operations Manager. Key Relationships Internal – Janitorial Operations Management Team, On Site Team Members, Human Resources Team, Administrative Staff. External – Clients and Client Representatives, Vendors. Essential Job Functions Direct and supervise assigned contract’s team of janitorial staff members. Ensure adequate staffing. Schedule, instruct, assign workflows and tasks, and review the work of assigned team members. Initiate the adjustment of schedules and workflow in response to routine and non-routine issues in order of priority and staffing needs. Assist with the selection and effective onboarding/orienting of new staff. Train new janitor/custodians on job methods & procedures, proper use of cleaning equipment and chemicals, best practices for cleaning various types of facilities and surfaces, and working safely; ensure staff are trained prior to performing job functions and that the training is properly documented and maintained. Monitor the work of team members to ensure that they are following established cleaning procedures and protocols as well as complying with safety regulations and procedures. Motivate and engage team members; communicate effectively with team. Appropriately manage staff performance; provide feedback, ongoing training, and assistance to team members as needed. Effectively respond to employee concerns and/or problems; proactively recommend appropriate corrective action measures as needed. Administer performance evaluations in accordance with US&S procedures. Develop cleaning schedules and ensure that all cleaning tasks are completed on time and to the required standard. Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require. Demonstrate excellent customer service skills. Represent US&S in a positive and professional manner. Nurture and develop strong professional relationship with client; work effectively with the client to address any issues or concerns. Report, investigate, respond to, and resolve client grievances immediately. Perform quality inspections on an ongoing basis and make corrective actions in a timely manner. Ensure janitorial staff wear their uniforms at all times on the premises. Ensure team members employ appropriate protocols for optimizing safe working conditions. Recognize and intervene when unsafe behaviors are exhibited and/or unsafe conditions are present. Ensure site is secured as appropriate. Observe appearance and condition of premises and equipment; report any repairs needed, safety hazards or conditions requiring outside vendor services. Ensure all equipment and chemicals are utilized in a safe manner and according to directions, Safety Data Sheets and training. Ensure team members are in compliance with US&S clothing guidelines and requirements (e.g., slip resistant and closed toe shoes, etc.) and utilizing proper PPE at all times. Facilitate regular safety training with staff members (and appropriately maintain necessary documentation). Assist team members in performing all janitorial duties as needed. Perform general administrative work as required. Complete checklists, basic reporting, and so on. Ensure timesheets reflect actual hours worked by employees. Monitor and minimize overtime. Respond to and report all injuries, near misses, and other relevant incidents per our Incident Reporting process; assist in safety investigations and write incident reports as needed. Maintain a system for ensuring (and securing) adequate inventory of supplies. Maintain on-site equipment; replace broken or worn equipment in a timely manner. Ensure compliance with applicable federal, state and local laws and regulations. Adheres to all Company policies and procedures (including, but not limited to, those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual), as well as client requirements. Attend meetings and trainings as appropriate to maintain and enhance job knowledge and skills. Receive and respond to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility. Other job duties as assigned. Competencies Customer Service Orientation – Demonstrates concern for satisfying US&S’s external and/or internal customers; presents a cheerful, positive attitude with clients. Leadership & Independent Judgment – Effectively and proactively directs operations, activities or performance to achieve organizational mission, values and goals. Attention to Detail and Thoroughness – Ability to inspect the quality of work performed and ensure thorough completion; consistently works with little or no supervision. Results Orientation – Demonstrates strong sense of urgency to solve problems; sets challenging goals and meets or exceeds them. Managing Performance – Takes responsibility for performance by setting clear goals, tracking progress and providing feedback promptly. Developing others – Delegates responsibility and develops others by coaching and training; provides specific feedback; recognizes and reinforces development. Relationship Building – Ability to connect and influence a large and diverse group of people, building and maintaining meaningful professional relationships. Orientation Toward Safety – Recognizes and initiates minimization of safety risks, promotes stakeholder well‑being, and focuses on learning from near misses and incidents. Work Environment / Requirements Physical Requirements Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Manual dexterity, Feeling, Talking and hearing, Repetitive motions, Subject to vibration, Heavy work, Visual Acuity. Working Conditions – Work inside and outside, exposed to various climates for short periods of time; subject to hazards including proximity to moving mechanical parts, electrical currents, and exposure to chemicals. Driving and Insurance Requirements Reliable transportation. Travel On rare occasion (about 1% or less), may be required to travel to attend a training. General Working Hours / Shifts Works in accordance with client’s needs; hours may fluctuate to accommodate client requirements; may also be required to work outside regular hours. Working from Home This job cannot be completed working from home. Required Education & Experience HS Diploma or equivalent. Strong communication and leadership skills. Knowledge of cleaning techniques, chemicals, and equipment. Ability to multitask and prioritize tasks effectively. Ability to work well with others and foster a positive team environment. Strong attention to detail and ability to identify areas that require cleaning or maintenance. Familiarity with safety regulations and procedures. Basic computer skills/familiarity. Ability to pass background screening. Ability to pass pre‑employment and ongoing drug and alcohol screening tests. Ability to pass requirements to obtain a security badge, as needed by the client. Authorization to work in the US as per the E‑Verify database. Years of Experience "3 or more years employed in a janitorial / custodial or similar role." "2 or more years in a supervisory/managerial role." Preferred Education & Experience 4+ years of experience in a supervisory or managerial position in the janitorial/custodial industry. Associate or bachelor’s degree in related field. #J-18808-Ljbffr