Account Manager

Pay Range $106,000 - $130,000 plus Sales Incentive Plan based on skills/experience Benefits 401k Match, Medical, Dental, and Vision Plans for Employees and Families About Bodycote Bodycote is the world’s largest provider of thermal processing services and Hot Isostatic Pressing. We employ thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Position Overview Based in the Pacific Northwest ADE region, this position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent, under the direction of the Regional Sales Manager, will generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will cultivate new business opportunities, expand the customer base, and explore new markets, serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers. Essential Job Functions (Duties and Responsibilities) Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors. Conduct sales calls, receive and respond to phone inquiries from customers and potential customers. Conduct customer feedback interviews/surveys. Develop and deliver quotations and provide clarification of customer requirements. Partner with employees at the plant level to monitor the progress of work to meet customer expectations. Project Management. Handle proprietary and third-party information with ethical and professional conduct. Perform other tasks as assigned or dictated by the position. Demonstrate punctuality, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism. Qualifications ITAR compliance: U.S. Citizens or Permanent Resident Card Holders. Education: High school education or equivalent; college degree preferred. Demonstrated ability to read, write, and communicate in English. Ten years of sales, customer service, or related field experience. Good judgment in fostering positive customer relationships. Ability to quote pricing and manage process and delivery expectations. Tactful partnership with customers to resolve issues. Problem‑solving skills to meet customer expectations. Strong communication skills at all organizational levels. Advocacy for the quality of our products and services. Adherence to Bodycote policies and procedures at all times. Commitment to ethics in all interactions. Working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, and equipment capabilities. Working knowledge of heat treatment. Working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual. Ability to cultivate and develop customers from diverse backgrounds, from small entrepreneurial businesses to large multinational corporations. Physical & Mental Demands Work in a sitting position for extended periods (desk, driving, airplane travel) in an office/industrial environment. Manual dexterity for data entry functions. Ability to bend, pull, stoop, and reach. Ability to lift up to 35 lbs. May be exposed to heat, fumes, noise, and humidity. Cognitive and mental capacity to perform essential job functions. Effective oral and written communication. Visual acuity to read documents, computer screens, files, etc. Auditory capability in person and via phone. Legal Statement Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws. #J-18808-Ljbffr