Social Media Assistant

About Hart & Highland Hart & Highland is a socially focused marketing strategy and creative studio based in Los Angeles. We partner with modern consumer brands to build thoughtful, culturally relevant marketing, content, and social media strategies. We are looking for somebody who LOVES social media, cares about providing a high level of service, and wants to be part of something super rad. We want you to love what you do, contribute to keeping Hart & Highland ahead of the curve, and continually strive to do things better. We are looking for a candidate who will thrive in a start-up environment and wants to grow within a modern marketing and creative studio. AKA, grit, and tenacity go a long way. Role Overview The Social Media Assistant plays a hands-on role in bringing our clients’ social media accounts to life. This role is primarily focused on community management —engaging with audiences through comments and DMs— while also supporting content publishing and day-to-day social execution. You’ll work closely with Social Media Managers and the creative team to make sure brand channels feel active, responsive, and genuinely human. This is a great role for someone who’s chronically online (in a good way), has strong instincts for tone and timing, and wants to build a career in social media and marketing. What You’ll Be Responsible For: Community Management (Your Main Focus) Respond to comments and DMs in a timely, thoughtful, and on-brand way Keep an eye on conversations and flag anything that feels sensitive, confusing, or worth escalating Proactively engage with relevant accounts, creators, and community members (likes, comments, replies, follows) Help brands feel approachable, responsive, and worth engaging with Content Publishing & Support Support the scheduling and publishing of approved content across platforms like Instagram, TikTok, Facebook, and others Double-check captions, tags, handles, links, and formatting before content goes live Assist with organizing content assets and keeping platforms running smoothly Reporting, Insights & Organization Track basic engagement metrics and community insights Surface recurring questions, audience feedback, or content opportunities to the team Help keep social calendars, workflows, and files organized and up to date Team Support Support Social Media Managers with day-to-day tasks and special projects Collaborate with internal teammates to keep things moving efficiently Stay curious and up to date on social trends, platform updates, and best practices What Success Looks Like in This Role: Brand accounts feel active, responsive, and genuinely cared for Community members feel heard, acknowledged, and engaged Comments and DMs are handled promptly, professionally, and on-brand Content is published accurately and on time Social Media Managers feel supported and confident in day-to-day execution You’re feeling energized and making a positive impact for your team, clients, and H&H Skills & Attributes You genuinely love social media and internet culture You have strong written communication skills and a great eye for detail You’re organized, reliable, and good at following processes You know how to read the room and match a brand’s tone You’re proactive, curious, and not afraid to ask questions You work well with a team and are open to feedback Experience & Qualifications 1 year of experience supporting social media accounts, community management, or digital marketing (agency experience is a plus) Familiarity with platforms like Instagram, TikTok, Facebook, and others Basic understanding of brand voice, tone, and audience engagement Experience with social media management tools (Sprout Social, Hootsuite, HeyOrca, etc.) is a plus Experience with project management tools (Asana, Slack, etc.) is a plus Education may include a Bachelor’s degree or equivalent professional experience. Other Requirements: All applicants must read, write, and speak the following languages: English Ability to commute to Santa Monica, CA, at least once per week If you are a passionate and driven social media professional looking to make an impact in a fast-paced agency setting, we’d love to hear from you. Please submit your resume and a portfolio showcasing your social media work to apply for this exciting opportunity. #J-18808-Ljbffr