Production Coordinator

NexGen Air Conditioning, Heating and Plumbing is currently seeking a Production Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. The Production Coordinator plays a key role in supporting daily operations by coordinating installation jobs and ensuring effective communication between customers, production teams, and internal departments. This position is responsible for managing incoming production calls, responding promptly to internal communications, coordinating HVAC, Plumbing, and Electrical installation jobs, and ensuring all job documentation is properly completed. The coordinator will schedule subcontractors when necessary, communicate appointment ETAs to customers, assist with closing out installation jobs, and conduct post-installation follow-ups. This role also supports customer satisfaction by completing “happy calls,” following up on outstanding balances, and assisting with resolving customer concerns when possible. What's In It For Me? Competitive Compensation ($23-$25 / hr. based on experience) Health, Vision and Dental plans for you and your family 401K Retirement Plan Life Insurance, Short-Term and Long-Term Disability Special Program Options FSA, EPA, Legal Services and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth What Will I Do? Schedule and monitor daily technician schedule Flip new incoming installation jobs in a timely manner and confirm that all required documentation has been completed Ensure proper use of tags after a job has been flipped and/or completed Monitor job close-out processes and ensure crews input required notes and photos before jobs are closed Call customers with appointment ETAs in the morning and update job notes accordingly Complete “happy calls” after job completion to ensure customer satisfaction Follow up on happy calls that were previously unsuccessful Assist in following up with customers regarding outstanding installation balances Answer the production phone line and provide prompt responses in internal Teams chats for both CSR and Install teams Review production-related emails and handle or route them appropriately. Schedule subcontractors when necessary for installation jobs Update internal spreadsheets to track install jobs, balance amounts, happy calls, and other production updates Accurately book warranty calls and correction jobs when required Assist with de-escalating customer concerns when possible Escalate issues to the appropriate supervisor when necessary while clearly documenting actions taken to resolve the issue internally Ensure adherence to company policies and procedures during all customer interactions Do I Have What It Takes? 6 - 12 months of experience in an administrative, customer service, or coordination role Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment Strong organizational and time management skills Experience handling customer concerns professionally and effectively Basic computer proficiency including email, spreadsheets, and communication platforms Previous experience in HVAC, plumbing, electrical, construction, or home services industries (Preferred) Experience coordinating installation schedules or managing service calls (Preferred) Familiarity with CRM systems or scheduling software (Preferred)Experience working with subcontractors and field technicians (Preferred) Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #J-18808-Ljbffr