Lifecycle Marketing Manager

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, and credit unions.

As the Lifecycle Marketing Manager, you will join a world-class marketing team and instantly make an impact. You will be responsible for leading the strategy and execution of effective customer marketing programs and campaigns that will fuel the growth objectives for the business, with a primary focus on driving growth and renewals. This role is highly collaborative, and you will partner with customer success, sales, product and channel marketers to develop robust account strategies that merge both online and offline activities to engage and grow Total Expert. You are the perfect fit for this role if you love to innovate, are data-driven, carry a strong sense of curiosity, and have a track record of running effective marketing campaigns and demand generation programs that contribute to pipeline.

What you’ll be doing:

Align to goals, execute industry-specific omnichannel marketing plans on customer accounts, build out strategy, and measure campaign success

Partner with the Sales and Customer teams to build out quarterly focus, managing activities from concept to completion that are designed to proactively support the pipeline, engage and elevate customer accounts

Identify the key user personas in our customer base and obsess over their organizational and personal needs, motivations, and pains, and then design comprehensive marketing programs that serve to address them

Leverage our ABM tools to identify, monitor, and respond to buying intent signals shown by our target market with outbound tactics

Ensure an always-on account strategy to ensure our top target accounts are continuously receiving personalized marketing communications

Report on ABM funnel metrics to show the effectiveness of your marketing activities as it relates to account penetration, account engagement, and pipeline influence

Own the strategy, execution, and budget of customer advocacy programs within the Total Expert annual customer conference (Accelerate), including customer awards program, customer speakers, on-site content creation, and networking activities

Partner with the Senior Lifecycle Manager to drive the strategy for qualified leads and engagement through paidx media – supporting campaign set up through LinkedIn and AdRoll, continually analyzing and monitoring spend and effectiveness across paid channels, managing budget and pacing to ensure we are hitting our key paid media metrics

Assist in the setup and help manage consistent ad campaigns across paid search (Bing, Google), paid social, remarketing (Google Display), and AdRoll

Continuously inform and educate the sales organization as it relates to new and planned marketing activities that will be deployed to their accounts

Build and manage evergreen and nurture campaigns for an always-on brand presence with our customers

Support in-person tradeshows, including advocacy opportunities from events as needed

Partner with the customer success team and communications team to build out marketing communications/processes for activating and engaging advocates within our customer base, working across departments to coordinate customer outreach

Partner with the communication manager, sales, and customer success teams to outreach and secure customer advocates and logos for webinars, speaking, content, media, and PR activities

Build strategy and own external relationships with voice of the customer tools, such as G2 and Scotsman Guide

Requirements:

Bachelor’s degree or equivalent work experience

2+ years of experience setting up, running, and managing demand generation campaigns with a strong emphasis on driving qualified pipeline

Experience working in SaaS, ABM, and B2B marketing

Knowledge of outbound marketing tactics such as paid social, display advertising, email marketing, retargeting, and events

Experience working with marketing automation and CRM platforms such as Hubspot, Salesforce, or Marketo (Hubspot a plus!)

Experience working with third-party validation tools, such as G2 and Scotsman Guide

Strong analytical skills and comfortable making data-backed decisions

Passionate about solving complex problems and pushing the limits of what’s possible

Solid track record of building relationships and collaborating at all levels of the organization

Ability to work independently, paired with a desire to learn and grow

Adaptability to a high-growth business culture: has a forward-thinking mindset, is resilient, adaptable, and curious

Strong verbal and written communication skills

Strong analytical and problem-solving skills

Willing to travel up to three times a quarter

Nice to have:

Experience with ABM tools such as AdRoll, 6Sense, or Demandbase

Knowledge of paid and search media platforms (LinkedIn, AdWords, Facebook)

Knowledge of Google Analytics, Ad Manager, Google Display, and paid search (Bing, Google)

Compensation and Benefits
The anticipated base salary range for this role is $100,000 - $110,000 annually. Final total compensation offered is dependent upon the selected individual's qualifications and experience. This position is also eligible for an annual discretionary bonus based on company performance and other factors. As an employee of the company, you will be eligible to participate in the Employee Stock Option Plan. Total Expert offers a competitive range of benefits including Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts), company paid Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Time-Off (FTO), Paid Parental Leave, and 401(k) with employer match.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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