Specialist, Business Development & Sales Administration

The Specialist, Business Development and Sales Administration is responsible for managing the account expansion and sales growth of an assigned portfolio of travel agency accounts. Specialist is responsible for identifying areas of business opportunity via 2-way conversations and developing customized support to grow brand engagement, brand exposure and ultimately sales growth within targeted accounts. Role includes a combination of customer product training, selling, and customer engagement/support to drive long-term account success. Essential Functions Manages existing account growth via outbound sales program: Responsible for a dedicated portfolio of travel agency accounts and driving incremental growth from that portfolio. Conducts account research to identify performance history and patterns, understands customer purchase motivations, and creates customized account management approaches to ensure growth. Specialist is tasked with achieving sales and performance targets within their assigned portfolio. Manages B2B customer engagement channels: Handles inbound emails from portfolio accounts, provides guidance to trade partners on topics ranging from commission management to booking policies, and collaborates closely with Carnival contact center coaches and other sales colleagues to ensure customer‑centric positioning that supports future business expansion. Travel Agency Product Knowledge: Responsible for successfully onboarding newer and growing travel agencies assigned to the portfolio. Consolidates CCL content with agency interests, performance stats, and objections to create compelling content that drives incremental interest and sales from partner accounts and their employee groups. Guides and supports agency partners—via digital/remote tools (e.g., Teams, Zoom)—to increase customer engagement with the brand and grow bookings. Act as SME for industry and company trends: Stays updated on news, announcements, and positioning, incorporates findings into sales techniques and materials, and shares tools and knowledge across the Business Development team to keep all colleagues informed. Knowledge, Skills & Abilities Scope: Position is part of Carnival's Global Sales and Trade Marketing organization and supports sales and customer support efforts for the trade distribution channel. Works closely with Carnival’s Travel Agency partners, the Carnival Sales team, digital systems teams and Carnival's internal contact centers. Supports shoreside business activities with limited exposure or activity with Carnival shipboard colleagues. Problem solving: Examples of expected contributions include: Gaining access/appointments to travel agency accounts that have not actively worked with Carnival recently. Changing opinions and mindsets on the Carnival brand from travel agencies who have brand affinity to a competitor. Adjusting sales message/script based on customer responses. Impact: Specialist oversees a substantial portfolio of Carnival's newer/growth‑potential travel agencies and is responsible for ensuring that these customers grow and outperform prior years. The role has significant impact on ticket revenue and travel agent NPS scores. Leadership: No direct reports. Significant collaboration and influence over leadership with colleagues in Field Sales, Strategic Partner Sales, IT, Carnival Contact Center, and Trade Marketing. Qualifications 3+ years phone‑based sales or customer service experience. High School or GED; Bachelor’s degree preferred in Business or related field but not required. Excellent customer service skills and a high degree of accuracy and attention to detail. Strong communication skills to clearly and accurately respond in person, via email, and phone with business partners. Professionalism and ability to multi‑task and work efficiently in a fast‑paced environment. Ability to continuously prioritize own workload with minimal direction. Excellent interpersonal skills and a promoter of teamwork. Ability to use a web browser and search the Internet. Proven ability to build cross‑functional relationships and collaboration. Flexible to adapt to changes and cross‑training of job requirements. Strong work ethic. Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases, and to maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint and Excel. Travel: No or very little travel likely. Work Conditions: Work primarily in a climate‑controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in‑office.” As an in‑office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job‑related skills and experience. Benefits Health Benefits: Cost‑effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company‑paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off: Holidays – All full‑time and part‑time with benefits employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full‑time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full‑time employees receive 80 hours of sick time each year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits: Complementary stand‑by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On‑site Fitness center at our Miami campus About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world‑class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. #J-18808-Ljbffr