Account Manager

HockeyStack is building the agent infrastructure for enterprise revenue. We spent five years building the only data architecture that preserves causality across the full revenue stack —every interaction, every signal, in sequence. On top of that foundation, we built Nex‑lm, a purpose‑built AI engine that compiles natural language into deterministic agent workflows. The result is a platform that can extract the revenue blueprint from a company's data, encode it into repeatable automations, and execute it across sales, marketing, and customer success—consistently, at scale. We are not building a dashboard tool with an AI feature. We are building the operating layer that replaces the human bottleneck in enterprise revenue organizations. This is a category being defined right now, and we intend to own it. We have raised $50M+ from Bessemer Venture Partners, General Catalyst, Y Combinator, and others. We operate fully in‑person in San Francisco . We move fast and we hire people who want to win. Since launching late 2023, we have grown to 8‑figures in ARR , process over 60 TB of revenue data monthly , and we are working with some of the largest B2B companies in the world like Microsoft, Harvey, New Relic, Collibra , etc. Your Mission We are looking for an Account Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data‑driven insights into business impact. You’ll ensure our customers realize fast time‑to‑value, renew with confidence, and grow with us over time. What You’ll Do Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack. Work closely with implementation managers to ensure all customer use cases are implemented. Expand accounts into new product SKUs and grow usage of their current products. Consistently communicate the status of the program to executive buyers and executive stakeholders. Define and execute value roadmaps for every account. Minimize time‑to‑value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it. Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid‑Market, and SMB segments bringing precision to high‑touch and scale to low‑touch, with zero drop in quality. Work cross‑functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field. Core Strengths Relentless Customer Focus: You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging. You’re not here to satisfy; you’re here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth, and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don’t wait for perfect. You ship, solve, adapt, and move. You’re fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO, and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don’t hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High‑touch or scaled. You adapt to whatever’s needed to drive customer success at speed. What We’re Looking For Team player with high agility and the ability to adapt to changing environments. Process‑focused when process reduces friction and increases alignment. Crisp communicator. You don’t mince words and clearly message what’s valuable. Ownership‑first mindset. You take initiative, move fast, and figure things out. Thrive in early‑stage, high‑urgency environments where speed and impact matter. Curious, self‑aware, and feedback‑driven. You bring energy, not ego. See this role as a defining chapter, not a stepping stone or side quest. 3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company. Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion. Experience with value‑based selling and communicating ROI to executive stakeholders. Strong understanding of GTM functions and familiarity with revenue and marketing data. Comfortable with both high‑touch and tech‑touch motions across customer segments. Ability to work cross‑functionally and drive alignment around customer outcomes. ✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category‑defining with people who care deeply about doing it right. We’re building a high‑performing, in‑person culture at our San Francisco HQ , where the team collaborates shoulder‑to‑shoulder five days a week . The on‑target earnings range for this role is $120,000 to $200,000 USD , adjusted based on experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees. #J-18808-Ljbffr