Account Manager DFW Area

This role is Hybrid/Remote with someone residing in DFW Area. Must have the ability to travel to customers. Job Summary The Account Manager is responsible for owning and strengthening client relationships while driving revenue retention and growth within existing accounts. This role serves as a strategic partner to customers, ensuring MasVida is positioned as a trusted strategic equipment provider. The Account Manager proactively identifies opportunities to expand services, improve customer outcomes, and increase account value, while partnering cross-functionally to deliver a seamless customer experience. Success in this role is measured by customer retention, revenue growth, and overall account health. Job Duties & Responsibilities Client Relationship Ownership and Retention Serve as the primary relationship owner for assigned accounts, building trust and long-term partnerships Maintain consistent communication and engagement through scheduled touchpoints and onsite visits Monitor and proactively manage customer health, satisfaction, and retention risk Address and resolve client concerns quickly, ensuring a high level of service and responsiveness Identify and drive growth opportunities within existing accounts, including new service lines and product offerings Partner with Sales Executives to support cross-sell and upsell strategies Lead account planning efforts to increase share of wallet and long-term account value Support onboarding and adoption of new revenue streams and services Account Strategy and Performance Management Analyze customer health scores, revenue trends, and utilization data to guide strategy Conduct Quarterly Business Reviews (QBRs) with customers, presenting insights and growth opportunities Develop action plans to improve performance, retention, and customer satisfaction Cross-Functional Collaboration Act as the voice of the customer internally, ensuring alignment across operations, billing, and service teams Coordinate with internal departments to deliver consistent, high-quality service execution Support resolution of operational or service issues impacting the customer experience Customer Enablement and Support Provide ongoing education on MasVida services, portals, policies, and processes Ensure customers are fully equipped to utilize services effectively Maintain accurate account documentation, contacts, and contract updates QUALIFICATIONS And KEY COMPETENCIES Bachelor’s degree in business, Sales, Communication, or related field preferred. 3–5 years of experience in account management, customer success, or B2B client-facing roles. Proven ability to retain and grow customer relationships Strong communication and executive presence with customer-facing experience Analytical mindset with ability to interpret data, trends, and account performance metrics Experience with CRM systems and Microsoft Office Ability to travel for onsite customer engagement as needed Overnight travel may be required MasVida Health Care Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. #J-18808-Ljbffr