Communications Specialist

Communications Specialist Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned. Essential Functions / Duties Call Processing Process emergency and non-emergency requests Identify and notify appropriate resources Flight Following – Actively monitor aircraft while in flight Enter 15 minute position reports into the CAD system Documentation – Document all flight related information into CAD system Place aircraft out of service and in service as necessary OCS / Risk Mitigation – Actively check the general weather impression for assigned region Monitor aircraft for any in-flight emergencies Review and acknowledge all RA submissions (1/2/3) Team Coordination – Keep partners abreast of pod activity Coordinate with Tier I OCS / Supervisor / Medlink, as necessary Complete daily Shift Summary Performs other duties as assigned Qualifications Experience Prior Communications Center experience helpful but not required Previous clerical, administrative, or general office experience preferred Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred Education High School Diploma, GED, or Equivalent CPR Certification Licensed EMD preferred NAACS required within 12 months of employment Skills Detail oriented Ability to multi-task Ability to function in a fast paced, at times high stress, work environment Ability to have situational awareness with numerous units and situations Computer literate Credentials/Licenses: N/A Working Conditions and Mental/Physical Requirements Working Conditions: Must be able to perform job duties in a fast paced environment Frequently required to sit for long periods of time Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Hearing: Perceiving sounds at normal speaking levels with or without correction, receiving detailed information through oral communication, and making fine discriminations in sound Reaching: Extending hand(s) and arm(s) in any direction Talking: Expressing or exchanging ideas by spoken word Fingering: Picking, pinching, typing or otherwise working with fingers Physical Demands: N/A Mental Requirements: Attention divided between issues requiring multitasking Able to supervise, train and lead other employees Deal with emergency and time sensitive situations on an ongoing basis Able to perform under circumstances of emotional stress Ability to make quick and accurate critical decisions Copying: transcribing, entering, or posting data Comparing: evaluating characteristics of data, compiling, reporting and taking action accordingly Analyzing: examining and evaluating data Coordinating: determining time, place, and sequence of operations Guiding Values and Behaviors Employee must consistently exhibit our guiding principles: Patient Care One Team Innovation Vigilance Ownership Citizenship Reporting Relationships Reports to: Communications Supervisor and Communications Manager Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options. #J-18808-Ljbffr