CareFlight Dispatcher - COMMUNICATIONS SPECIALIST - MVH

Full-Time / DAY SHIFT Miami Valley Hospital, 7th Floor DEPT: PATIENT TRANSPORTATION The Communications Specialist serves as the central coordination point for all air and ground critical care transport requests. This role ensures rapid, accurate, and safe dispatch of medical transport assets while maintaining continuous communication with flight crews, ground teams, referring facilities, emergency services agencies, and internal clinical personnel. Communications Specialists operate in a high-acuity, time‑critical environment, requiring exceptional multitasking, situational awareness, and sound judgment to support life‑saving operations. Responsibilities Receive and process emergency and interfacility transport requests. Dispatch and track aircraft and ground units using CAD, radio, and GPS systems. Provide flight‑following and safety monitoring in accordance with FAA and organizational standards. Communicate mission details, updates, and logistics between crews and partner agencies. Document all transport activity accurately in dispatch and medical transport software. Support safe, efficient operations through exceptional communication and situational awareness. Knowledge And Skills Strong multitasking ability in high‑pressure environments. Excellent verbal communication and professional phone/radio etiquette. Situational awareness and rapid decision‑making. Proficiency with CAD, radio systems, GPS/AVL tracking, and aviation/EMS communication tools. Understanding of medical terminology, EMS operations, and critical care transport processes. Attention to detail and strong documentation accuracy. Commitment to safety, teamwork, and patient‑centered care. Essential Duties & Functions Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers. Uses first‑hand customer information for improvements in services. Establishes and maintains effective relationships with customers and gains their trust and respect. Deal with Ambiguity: Effectively copes with change, shifts gears comfortably, and remains calm when things are uncertain. Composure: Cool under pressure, not defensive or irritated; mature; maintains stability during tough times; handles stress. Peer Relationships: Team player, cooperative; gains trust and support of peers; encourages collaboration. Patience: Tolerant with people and processes; listens and checks before acting. Compassion: Genuinely cares about people, concerned about their work and non‑work problems; available and ready to help. Minimum Education High School Diploma/GED Experience/Licensure/Certification This position requires certification or knowledge/experience as an Emergency Medical Technician or Paramedic in the state of Ohio or experience as a Communication Specialist or Emergency Services/911 Dispatcher. A Certified Flight Communicator (CFC/IAMTCS) or Certified Flight Coordinator (CFC/Commlink) certification is required within 1 year from the date started in the Communications Specialist position. #J-18808-Ljbffr