Marketing Coordinator - Customer Experience & Retention Operations

Marketing Coordinator - Customer Experience & Retention Operations Join to apply for the Marketing Coordinator - Customer Experience & Retention Operations role at Senske Services We are seeking a dedicated marketing operations professional to manage review requests, referral program, Shopify operations, and cross‑team support. Core Responsibilities Manage review request workflows and monitoring Track incoming reviews and flag negative reviews for escalation Follow up with branches to ensure response compliance Maintain review SLAs and weekly health reporting Ensure review requests reference correct locations and services Manage upsell program within Applause Referral Program Management (Clicki) Manage referral link creation and QA Update referral offers as directed Ensure referral landing pages and tracking links are working correctly Monitor referral activity and surface performance issues Coordinate with Email/SMS Manager on referral promotions E-commerce / Shopify Operations Manage customer-specific Shopify links QA checkout flows and offer paths Support prepay and promotional offers Ensure links used in email/SMS and offline campaigns are correct Identify and escalate broken paths or friction points Cross-Team Support Coordinate with Project Manager on priorities and timelines Support Email/SMS initiatives with link QA and deployment checks Assist with customer-facing operational tasks as needed Required Experience & Skills 2–4 years experience in marketing operations or coordination roles Comfortable working with review platforms, referral tools, or e-commerce systems Strong attention to detail and QA mindset Ability to manage recurring tasks and SLAs reliably Clear written and verbal communication skills Comfortable working in fast‑paced, multi‑location environments Working Style & Expectations Highly organized and process-oriented Reliable and consistent with follow-through Comfortable executing from defined playbooks and instructions Proactive in identifying issues before they escalate Customer-first mindset What Success Looks Like Review programs run consistently with high branch compliance Referral links and offers function without errors Shopify and prepay flows remain clean and conversion‑ready Fewer customer-facing issues reaching leadership Always‑on programs operate without constant oversight Compensation and Benefits This is an hourly, non‑exempt position. The hourly wage range is from $25.00 - $29.00 per hour depending on experience. The Perks Competitive hourly pay Job security with promotion opportunities from within Referral bonus program Affordable health care packages including medical, dental, vision, and life insurance Company‑paid short‑term disability and life insurance 401K with employer match, 9 company‑paid holidays, paid vacation (up to 1 week accrue), paid sick leave (up to 1 week accrue) Team celebrations year‑round Seniority Level Entry level Employment Type Full‑time Job Function Marketing and Sales Utilities #J-18808-Ljbffr