Lead - Account Executive

Overview At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who is passionate about building relationships, solving meaningful problems, and shaping the future of work. This role partners with mid-sized businesses (500 - 1,000 employees) to enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach—connecting their needs with tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role—it's about impact, collaboration, and growth. Responsibilities Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement—and offer tailored solutions that drive real impact. Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement Collaborate Across Teams: Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships A natural communicator who knows how to listen deeply, ask the right questions, and drive value Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions Comfortable working in a fast-paced, evolving environment where your ideas are valued A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed Why You'll Love It Here A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive Flexibility: Hybrid schedule with a supportive, people-first workplace Purpose-driven work: You're helping organizations improve the everyday experience for their employees Room to grow: Opportunities for development, mentorship, and career mobility Compensation Base pay range: $103,000.00/yr - $167,400.00/yr This role is also eligible for variable compensation. Base pay & compensation details are subject to change and may vary based on factors including location, experience, and market conditions. Legal and Diversity At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr