Account Manager

About Sundial Media & Technology Group (SMTG) Sundial Media & Technology Group (SMTG) is a human connections platform— the signal powered by culture, scaled by technology, and built for community. SMTG connects, elevates, and empowers the most influential consumer segment in the market: HER, the Chief Influence Officer. With over 100 years of community knowledge and insights, SMTG is redefining the media model into a next‑generation platform. Powered by proprietary intelligence and AI technology, it activates an ecosystem that scales HER influence and economic power. Its portfolio includes some of the most iconic, purpose‑driven brands and experiences shaping culture today—ESSENCE (Girls United, ESSENCE Studios, ESSENCE Festival of Culture®), Refinery29, AFROPUNK, Beautycon™ (including NaturallyCurly), the Global Black Economic Forum, the Academy for Advancing Excellence, and the New Voices Fund. Through storytelling, products, and platforms, SMTG delivers the tools and technology to shape the future of media, commerce, and community—on HER terms. Role Overview We are seeking a proactive and detail‑oriented Account Manager to join the Account Management team at SMTG, supporting ESSENCE and R29. This role will focus primarily on post‑sale client management and campaign execution (approximately 70%), with additional involvement in pre‑sale media planning and renewals (approximately 30%). The Account Manager serves as the main client liaison after a campaign is sold, ensuring seamless activation, optimization, and reporting while providing strategic input during the pre‑sale process to develop cohesive and performance‑driven media programs. This will be a hybrid role based out of our Brooklyn, NY office: Tues‑Thurs on‑site, and Mon/Fri WFH. Key Responsibilities Post‑Sale Management (Approximately 70%) Serve as the day‑to‑day contact for clients once campaigns are live, overseeing communication, pacing, delivery, and performance. Collaborate with Ad Ops, Sales, and Strategy teams to ensure accurate and on‑time campaign launches, optimizations, and reporting across digital media, social, branded content/editorial integrations, and experiential channels. Monitor campaign KPIs, identify optimization opportunities, and manage mid‑flight adjustments as needed to ensure performance goals are met. Contribute to post‑campaign wrap‑ups, including ad‑hoc reporting, insights analysis, and screenshot documentation. Maintain quality control and accuracy across all deliverables, from trafficking details to final reporting. Partner with Finance & Sales teams on billing reconciliations, campaign extensions, and renewals. Pre‑Sale and Planning (Approximately 30%) Collaborate with Sales and Strategy teams during the proposal process to provide input on media feasibility, inventory availability, and pricing accuracy. Support the development of media plans and deck materials that align with client goals and platform capabilities. Contribute to renewal planning by analyzing results and shaping data‑driven proposals for repeat business. Internal Collaboration Partner cross‑functionally with internal teams to ensure operational excellence at every campaign stage. Help refine communication frameworks and workflow processes to improve efficiency and client satisfaction. Qualifications 3–5 years of experience in digital media account management, campaign operations, or integrated marketing. Proven ability to manage digital campaigns through post‑sale execution, reporting, and renewal. Strong understanding of digital media metrics (impressions, CPM, CTR, engagement) and data‑driven storytelling. Experience with ad servers or campaign management platforms such as Boostr, Salesforce, Operative, Google Ad Manager, or similar systems strongly preferred. Excellent communication and organizational skills with a strong service mindset. Proficient in PowerPoint and Excel with strong organizational and reporting skills. Familiarity with social, content, and experiential campaign elements a plus. Passionate about culture, creativity, and delivering campaigns that connect brands to diverse audiences. What We Offer Hands‑on exposure to pre‑sale and post‑sale media campaign operations. A collaborative, high‑growth environment focused on innovation and inclusion. Opportunities to work on digital and experiential campaigns for leading brands across culture and lifestyle sectors. Salary The salary range for this role is $85,000.00 - $95,000.00 USD. The salary range is subject to change and may be amended in the future. Experience, education, skills, and other factors are considered when determining the salary offered. Agencies Sundial Media & Technology Group is not partnering with agencies nor accepts unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants. If you require reasonable accommodation during the application and selection process, please let us know by contacting hr@sundialmediagroup.com. We will work together to best meet your needs. #J-18808-Ljbffr