Client Success Account Manager

As an Enterprise Supervision Client Success Account Manager (CSAM) you will establish yourself as a trusted advisor within assigned accounts, providing proactive relationship management driven by customer satisfaction and account health. This position requires collaboration with the development, product, sales, professional services, and support teams to ensure continuous improvement goals are met, critical customer situations are addressed, new customers transitioning from professional services to support are referenceable, and customers receive exceptional service throughout the life of their relationship with Tyler. The ideal candidate is a driven professional with a proactive, positive "get-it-done" attitude and a diverse mix of skills in account management, consulting, communications, analytics, project management, process improvement, and customer service. Responsibilities Responsible for managing and serving as the primary day‑to‑day contact for updates and escalations, helping to drive resolution and testing of issues, and assisting with configuration for new features as needed. Manage multiple activities within assigned strategic accounts and apply fundamentals of project management best practices to daily activities. Configure and deploy new features that expand customer use of Enterprise Supervision offerings. Partner with Professional Services to ensure a smooth onboarding experience for new customers into support. Conduct regular meetings to manage issues and new projects for customers. Build rapport with clients, advocate their goals, and positively influence customer and Tyler alignment. Develop a thorough understanding of client configuration and business process, and identify Enterprise Supervision solutions that are most impactful. Analyze data and trends to identify systemic drivers of dissatisfaction and recommend solutions to internal Tyler teams. Track customer health metrics and communicate insights to internal leadership. Prepare presentations, reports, and communications; conduct monthly reviews, or more frequently as required. Own the implementation of Tyler Payments for Enterprise Supervision customers. Align with Customer Executives and meet regularly to understand the customer roadmap. Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments. Understand contract terms for the client. Actively contribute back to other internal departments by sharing best practices and process improvements. May assist Professional Services and/or Sales with facilitating renewals of customer contracts and/or with add‑on sales. Qualifications Bachelor's degree and minimum of five years job‑related experience managing customer accounts or implementations. Prior experience with courts and justice‑related solutions. Strong presentation and facilitation skills, including advanced oral, written, and interpersonal communication skills. Experience preparing presentations and reports for key customer stakeholders and upper management. Excellent planning, organizational skills, and ability to follow through until processes are completed. Ability to persuade and influence other teams without direct authority to achieve results. Demonstrate the latitude for independent judgment and decision making with little or no guidance. Energetic, motivated, and self‑driven, with a desire to work in a fast‑paced, entrepreneurial environment. Experience with consulting, project management, software life cycle, and IT infrastructure. Ability to travel as needed ( Location Plano, Texas Travel 10-25% Taking Care of You & Your Family Your health and well‑being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number: 2026-8498 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr