Account Manager--Public Entity

* Establish, develop, and sustain professional relations with internal staff, carriers, and clients.* Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration and ongoing communication* Respond to client questions and issues while maintaining appropriate client files* Manage enrollment and educational material under the direction of the Account Manager.* Manage Retiree medical and COBRA notifications when assigned* Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.* Provide timely updates to client and carrier requests* Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.* Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.* Assist in identifying inefficiencies and areas in need of improvement.* Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census).* Oversee preparation, development and release, of assigned account RFP’s* Release all renewal marketing timely to respective Carrier’s/TPA’s.* Track marketing responses and follow up base on delivery date.* Review all proposals confirming responses match the requested products requested.* Spreadsheet client financials for review with the Account Manager.* Perform other duties when necessary to support assigned Account Manager.* Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.* Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.* Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution. Involve Account Manager when necessary or additional guidance is needed.* 2-5 years of experience working in employee health benefits or insurance benefit information.* Work effectively and efficiently within strict deadlines as part of a team.* Strong organization and time management skills.* Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.* Strong knowledge of Excel and experience navigating online systems.* Excellent interpersonal, analytical, and written communication skills.* Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.* Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.* Experience in developing educational and training materials for open enrollment meetings.* College degree or 3-5 years equivalent professional experience in group insurance* Life and Health License required.* Competitive Compensation* Industry Leading Healthcare* Savings and Investments* Charitable Giving Programs* Offering hybrid work option* Opportunities for Growth* Parental Leave* Generous time away #J-18808-Ljbffr