
Business Development Representative
McCardel Restoration, East Lansing, MI, United States
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Do you have a great work ethic? Are you looking for a dynamic company to grow your skills? Do you want consistent work, job security, and great teammates to enjoy your days with? Come join our McCardel Team!
We are looking for an energetic and self‑motivated individual to execute the sales and marketing strategy for McCardel Restoration. This candidate must specialize in building strategic relationships with customers, vendors, and property owners (both commercial and residential). This individual must love interacting with people as they will be the spokesperson for McCardel Restoration at many community events, meetings, golf outings, and other local functions.
As a Business Development Representative you can expect competitive wages, benefits, paid holidays, paid time off, available double and triple time, and best of all great teammates to work with. McCardel provides on‑the‑job training, company vehicles, cellphones, laptops, and marketing materials to aid in your success. We also offer performance‑based advancement and annual reviews allowing you to thrive in a fast‑paced environment.
If you are driven to exceed individual and team goals, have a proven track record of repeat/referral retention, and thrive on providing world class customer service, we want to hear from you!
Job Purpose
Operations & Reporting
Be available as needed to accompany Project Manager/Owner on jobs – sales assists
Attend Production Meetings to monitor Pending Sales, Pre‑Production, and Work In Progress. Monitor lagging estimates, report hold ups, assist to secure job, and move it forward.
Update Score Card Weekly
Properly Document Job Referral sources
Customer Service & Retentio
Complaint Intake Escalation w/ MIP’s
Update Events Calendar
Weekly PDM, Report on clients, meetings, events visited/attended
Customer Reviews
Maintain survey requests
Obtain testimonial for Google/Yelp/Facebook/ website
Follow up with team and client if negative feedback occurs
Thank you Letters to referral sources
Web site and Social Media
Work with developer to create content
Maintain keywords & PPC campaigns
Organize photo and video shoot with teams
Maintain Employee bio’s & headshots
Take Marketing before and after photos
Create & Maintain organic posts and determine frequency
Respond to positive and negative feedback
Generate Traffic
Advertising & Promotional Products
Work with Graphic designer for renderings, artwork approvals, & pricing.
Maintain digital Logo Inventory in share point for quick access.
Maintain physical inventory of logos for uniforms and samples of promotional products.
Develop Print material to include signs, brochures, business cards, and handouts etc...
Employee Uniforms
Maintain inventory & document
Distribute to new hires & as needed for existing employees including seasonal.
Work with preferred vendors to provide uniforms for embroidery & screen print.
Communicate to accounting for employee contribution and vendor payment.
Employee Outings
Plan company events for employees including holidays, morale boosting, and etc..
Organize with teams on their participation
Manage scheduling and payment with outside venue
Outings & Community Involvement
Event Planning - MSU Games, Golf Outings, Fundraisers, Conventions and Charity Events.
Assist in event before and during or obtain help as needed.
Distribute tickets to partners for incentive/reward (Basketball and Football)
Send out invitations to our preferred partners
Plan sponsorship, get approvals, facilitate payment
Event Checklist—Pudding shots, confirm table, chairs, drinks, coolers, SWAG, tent, charging brick, power supply, etc.
Document for social media
Games or value add for events – Such as Take photos for sponsorship.
Plan marketing strategy based on theme of event & Organize supplies.
Emergency Service Plan (ESP)/After the Loss
Assist in development and implementation
Sign, Organize and Renew Contracts
Facilitate meetings with new target markets
Provide preventative and maintenance services list we provide and referrals if not.
Target Marketing
Maintain contact and market leadership with existing house accounts and develop further
Understand Target markets and route to monthly including Insurance Agents, Fire Department, Claim Center, Trade Group, Property Management, Neighborhood organizations, plumbing, electrical, HVAC, Tree Service, and etc...
Develop sales presentations and revise as needed per target market
Locate and identify VBR information
Maintain Customer Contact information
Prepare holiday baskets for top referral sources - using 'small business', giving back idea.
Trade Groups & Associations
Identify community associations & organizations for company involvement.
Attend monthly/quarterly meetings
Attend monthly/quarterly meetings
Register, determine participation plan, organize sponsorships, & delegate setup of event responsibilities.
Requirements
Consistent attendance and punctuality
Strong organizational skills, time management, and attention to detail
Exceptional Customer Service Skills particularly phone etiquette and concierge services
Minimum two (2) years B2B sales experience
Proficiency in Microsoft Office Suite and cloud based software
McCardel Restoration, a 2016 "Michigan 50 Companies To Watch" winner, is a leader in Disaster Recovery Services and Solutions with a home office in Mid-Michigan. We restore fire, water and storm damage of every kind and on any scale. Our technical staff draws on a vast pool of industry knowledge that is reinforced in continued education and use of the latest technical equipment. We employ highly qualified people and offer complete general contracting, project management and consulting services. If you want to work with a great group of people in a fast-growing company where professional and personal growth is expected, this is your new home!
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