Police Communications Officer

Overview Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency services; identifies and dispatches appropriate police and security units, and gathers and relays critical information. SHIFT & SCHEDULE PRN, Shifts as needed Essential Functions/Performance Expectations Provide dispatch services for the Midland Health system; follow and comply with Midland County Hospital District Police Department (MCHD PD) policies and procedures to assure the safety of Police Officers, Security Officers, other hospital staff and the public. Simultaneously listen to and comprehend telephone, radio, and interoffice communications while processing calls for service. Answer incoming emergency and non-emergency calls; interview callers and gather details; prioritize calls for service and determine appropriate personnel to respond; dispatch responders; relay pertinent information to law enforcement and security officers in a concise, organized, and understandable manner; notify critical incidents to hospital personnel as required. Communicate effectively in all modes to protect the safety of the public and responders. Respond promptly to matters of public safety and responders. Provide information, instructions, and assistance to the public within scope of authority. Monitor all areas of the hospital campus using security camera systems and access control systems; identify potential security or safety risks and report them for proper resolution. Comprehend and apply state laws, municipal ordinances, organizational policies, and procedures. Provide dispatch services for Midland Memorial Hospital and Midland Health facilities; track law enforcement and security resources, personnel, incidents, and trends. Operate multi-channel public safety radio system, including interoperable communications with other agencies. Process and record requests for police, fire, and medical services, using CAD or manual procedures. Provide detailed call information to officers as needed; maintain awareness of officer locations; monitor message traffic and relay information to officers. Perform inquiries and criminal history checks for officers through NCIC and TLETS systems. Enter emergency calls into CAD; input law enforcement and criminal justice information into TLETS/NCIC; maintain records and databases and compile data for reports. Operate in low-light conditions; discern colors used by CAD or other visual resources. Work in a confined area for extended periods and remain seated while entering data into computer systems. Document activity, location, and status in the CAD system; disseminate information quickly and accurately. Monitor and identify activations of alarm systems following department protocols. Communicate with other law enforcement agencies and emergency services for additional information and resources as needed; relay incident information. Receive and send information to and from other agencies and jurisdictions. Perform under stress when confronted with emergency and critical situations; maintain confidentiality of all records and information. Attend/testify in all criminal and civil courts when summoned. Be available to work mandatory overtime as required due to manpower or other emergency situations. Attend training schools/seminars and other city-related events, which may require travel (occasionally overnight). As required, act in the absence of the shift supervisor. Education and Experience High school diploma or GED, AND one year of customer service experience (preferably in a high-volume call center); OR an equivalent combination of education and experience. Experience with CAD/RMS systems preferred. Typing speed minimum: 22 words per minute. Some college education is preferred. Ability to communicate effectively in verbal, written and digital formats with the public, outside entities, and various levels of the organization. Other Requirements: This position requires maintaining absolute confidentiality of all records and information. Therefore, you will be required to submit to a pre-employment polygraph examination as part of the pre-employment screening process. Fill out and complete a TCOLE Personal History Statement Due to the nature of this position, an extensive background investigation, polygraph, and psychological examination will be conducted on final applicants. Employment is contingent upon successful completion of these steps. Falsifying or omitting information during any stage of the selection process will make you ineligible for employment. All final applicants will be required to take a pre-employment drug screen as part of the pre-employment process. Job offers are contingent upon negative test results. Ineligibility and Disqualifiers HAS BEEN CONVICTED OF a Class A or Class B misdemeanor under the Penal Code or equivalent under federal law within ten (10) years, will result in a temporary rejection. HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT which constitutes a felony under state or federal law; conviction or admission will result in disqualification. Required Licenses and Certifications Must obtain or be able to obtain a Texas Commission on Law Enforcement (TCOLE) Telecommunicators License, and certificates for TLETS/NCIC systems within one year of hire. Education/Certificates: High school diploma or GED, CPR certification, TCOLE Basic Telecommunicator Proficiency Certificate, and TX Telecommunicator License required or must be obtained within one year of hire. Texas Driver’s License Class C, US Citizenship, and TCOLE certifications listed above. Required Knowledge Ability to learn and follow Midland Memorial Hospital policies and procedures; Midland County Hospital District Police Department policies and procedures. Personal computers and related law enforcement communications equipment. Knowledge of local and regional geographical areas, road systems, and landmarks. Principles of record keeping and records management; legal system and law enforcement terminology. Applicable state and federal rules, codes, and regulations; modern public safety principles, procedures, and operations. Required Skills Handling multiple tasks under pressure and in emergency situations. Concentrating on tasks amid distractions; obtaining accurate information from callers. Communicating clearly and relaying details accurately; recalling names, numbers, and locations; reading maps quickly and accurately. Operating a computer and entering information with speed and accuracy; public relations and customer service; effective verbal and written communication. Physical Requirements To perform this job, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made. The individual must be able to stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting limits: 35 lbs for clinical staff, 50 lbs for non-clinical staff. May require assisting with lifts above these limits. Work is performed in a fast-paced, high-volume call center environment; may require sitting, standing, bending, and reaching for extended periods; ability to safely pull, push, lift, and carry items up to 40 pounds. May be required to work immediately before, during or after an emergency or disaster. #J-18808-Ljbffr