Account Manager/New Business Development

The Account Manager / Recycling Consultant is responsible for day-to-day business development and strategic account management within an assigned territory. Reporting to the Director of Account Management, this role uses strong negotiation and relationship-building skills to influence both internal and external stakeholders while balancing client needs with the company’s commercial objectives. The role involves developing and managing a diverse portfolio of scrap metal suppliers, including industrial accounts, construction and demolition companies, facilities, and other material sources. The individual works collaboratively within a team, providing support where needed, while also operating independently, prioritizing their own workload, and driving opportunities on their own initiative. The ideal candidate is self-motivated, highly driven, and able to perform effectively under pressure to meet deadlines. They motivate and inspire others, demonstrate strong commercial awareness, and play a key role in client retention by delivering value, building trust, and fostering long-term loyalty and advocacy. Through strategic account management and proactive business development, this role directly contributes to sustainable growth and profitability. Summary of Responsibilities: Work closely with Customer Excellence team members. Earn referrals and retain customers. Work with the teammates on new acquisitions including taking part in negotiations and through the late phase selling cycle. Ensure smooth transitions of new accounts from NBD teammate to AM. Build strong, long-lasting relationships with customers. Develop multiple points of contact within each customer account. Maintain regular contact with the customer base including phone calls, emails, face to face meetings, entertainment, etc. Networking/event attendance is required to build a network as well as entertaining customers. Become a resource to clients by connecting customers together, providing market information, inviting to valuable events, etc. Respond within 24 hours to all customer requests and provide satisfactory solutions. Develop pricing strategy and ensure profitability aligned with company goals. Daily/weekly paperwork and review of strategic opportunistic execution. Develop an understanding of each facet of USM’s services. Utilize CRM (Salesforce) to capture daily activities and ensure alignment with metrics/goals. Use inventory management tool (Shared Logic) to view and provide details on loads to customers. Responsible for contract renewals, negotiations, and developing anchoring strategies. Regularly review each account to validate customer needs are met. Communicate weekly progress of initiatives and goals to National Director of Strategic Accounts. Perform up to 50% travel per month. Desired Characteristics: High level of written and verbal communication skills Ability to demonstrate innovative problem-solving Experience managing clients and their programs Technology proficiency (MS office, CRM (Salesforce or similar), inventory management systems) Ability to build relationships internally and externally at all levels Exceptional organizational and time management skills Be a self-starter demonstrating the ability to work independently while maintaining team role Substantial administrative and project management skills Ability to meet deadlines Strong presentation skills, presenting effectively without use of notes Solid financial and commercial awareness Requirement: BA/BS degree from an accredited university or college 3 years’ experience in account management with a focus on client service is desired Minimum Safety Training Requirements: Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above) #J-18808-Ljbffr