UX Writer / Content Designer (contract, fully on-site NYC) [81554]

A strategic UX Writer / Content Designer is sought to shape and execute the content strategy supporting client onboarding experiences across enterprise payment platforms . This role focuses on creating clear, consistent, and user-centered content that guides clients through application flows, activation journeys, and self-service onboarding resources within complex financial technology environments. Working closely with content design leadership and cross-functional product teams , the position ensures onboarding content aligns with design systems, governance frameworks, accessibility standards, and regulatory requirements . The role also contributes to building scalable content patterns, reusable components, and standardized documentation that improve usability and operational efficiency across platforms. Type: Contract, fully on-site in NYC Schedule: Regular day hours Duration: 6+ months Pay: $68 - $75/hr, paid weekly, benefits eligible UX Writer / Content Designer Requirements 5+ years of experience in UX writing, content design, or digital product content strategy . Demonstrated experience designing application flows, onboarding journeys, and user guidance for digital products . Strong portfolio showcasing clear, user-focused writing for complex systems or enterprise applications . Experience working within design systems, content standards, and governance frameworks . Proficiency with collaboration and design tools such as Figma, Lucid, Confluence, Miro, or similar platforms . Ability to simplify complex processes through plain language, structured content, and thoughtful information architecture . Strong stakeholder management and cross-functional collaboration skills with product managers, designers, engineers, and business teams. Experience working in fast-paced product environments , managing multiple priorities and delivering high-quality content solutions. Bachelor’s degree in English, Communications, UX Design, Human-Computer Interaction, or a related discipline , or equivalent experience. UX Writer / Content Designer Preferred Experience Background in payments, banking, financial services, or other regulated industries . Experience with B2B or enterprise software onboarding experiences . Familiarity with accessibility standards such as WCAG 2.1 AA and inclusive design principles . Knowledge of AI-assisted content tools, workflow automation, and emerging content technologies . Experience navigating legal, regulatory, or compliance review processes within complex organizations. Familiarity with information architecture, content modeling, and agile product development environments . UX Writer / Content Designer Duties Design and deliver clear, concise UX content for onboarding experiences including application forms, onboarding flows, welcome messaging, support prompts, and error messaging . Develop help documentation, FAQs, tooltips, and educational resources that guide users through onboarding and platform activation. Ensure all content aligns with accessibility standards, regulatory guidelines, and plain-language best practices . Contribute to the creation and maintenance of style guides, reusable content patterns, and standardized onboarding content frameworks across multiple platforms. Identify opportunities to build scalable content components and reusable messaging patterns to improve cross-platform consistency. Document content decisions, design rationale, and governance guidelines to support long-term knowledge sharing and operational consistency. Collaborate closely with product managers, UX designers, developers, and business stakeholders to translate requirements into effective content solutions. Guide content through review cycles including design validation, accessibility checks, and legal or compliance approvals . Participate in design critiques, content reviews, and collaborative workshops to improve user experiences and align teams. Conduct content testing and incorporate user feedback to continuously improve onboarding journeys and reduce friction. Leverage AI-enabled content tools and emerging technologies to enhance content creation, optimization, and operational efficiency. Monitor industry trends and evolving best practices in UX writing, financial services product design, and enterprise onboarding experiences to inform continuous improvement. #J-18808-Ljbffr