Commercial Lines Account Manager

Coverage Cowboy is redefining hospitality insurance through advanced AI-driven underwriting, data analytics, and strategic carrier partnerships. Our technology analyzes complex risk profiles in real time, enabling us to design smarter, more precise coverage solutions for restaurants, bars, hotels, and multi-location hospitality groups. With access to a broad network of top-tier carriers, we deliver highly customized policies at the most competitive pricing—without sacrificing coverage quality. From large hospitality portfolios to independent venues across the country, Coverage Cowboy combines automation with deep industry expertise to simplify risk management, optimize protection, and provide a seamless client experience. Role Description This is a full-time, in-office role based in Paramus, NJ for a hybrid Commercial Lines Account Manager / Customer Service Representative. This position blends client-facing account management with day-to-day service responsibilities in a fast-paced environment. You will handle policy inquiries, process endorsements, manage renewals, and provide strategic coverage recommendations to clients. The role also includes maintaining strong client relationships, ensuring accurate policy servicing, and working closely with underwriters and carriers to secure the best solutions for each account. We are looking for someone experienced in commercial lines who is proficient in AMS 360 and Agency Zoom. The ideal candidate is detail-oriented, highly responsive, and thrives in a high-growth, fast-moving environment while delivering exceptional service. Qualifications 3+ years of experience in commercial lines insurance (agency-side preferred) Proven ability to manage accounts end-to-end with minimal oversight High proficiency in AMS 360 and Agency Zoom (required) Strong understanding of commercial coverages, especially within hospitality (restaurants, bars, hotels) Ability to handle endorsements, renewals, certificates, and policy servicing with speed and precision Experience working directly with underwriters and carriers to negotiate terms and pricing Exceptional attention to detail with the ability to manage multiple accounts in a fast-paced environment Strong communication skills with a client‑first, white‑glove service mindset Highly organized, accountable, and able to operate under pressure without sacrificing quality Proactive problem‑solver who can identify coverage gaps and recommend strategic solutions Bonus Points Experience with large hospitality schedules or program business Familiarity with surplus lines and complex risk placement Prior experience in a high‑growth or startup‑style agency environment Tech‑forward mindset with interest in AI-driven workflows and automation #J-18808-Ljbffr