Communications Specialist

Express Employment Professionals, Laguna Hills is recruiting a Communications Specialist for a fast‑growing company located in Irvine. Job Details Company: Express Employment Location: Irvine, CA (On‑site, Remote) Salary: $21 - $25/hr Type: Full‑time Posted: 11 hours ago Service Line: Evaluation to HIR, Fulltime Pay: $21-$25/Hr. Schedule: M-F Responsibilities Website & Congruent Digital Content Management Create RFP, select vendor to revise, update, and maintain website (CMS based) Update and manage Brand Guidelines in alignment with brand‐language to ensure the most up‑to‑date compliant brand materials are used Ensure messaging consistency, clarity, and brand alignment to B2B and B2C channels Monitor site performance, usability, and content accuracy Monitor and respond to customer reviews in coordination with Customer Support Support e‑commerce launch and optimization initiatives Use AI tools for content drafting, analytics, and sentiment analysis Track engagement metrics and help prepare performance reports Collaborate with marketing and technical teams on product or technical updates, new product launches, and software updates Digital commerce & Community Engagement Launch e‑commerce Manage day‑to‑day engagement across digital platforms with consumer reviews, product reviews, e‑commerce reviews, referrals, affiliates, partners, influencers, resellers, and tech ambassadors Align with Customer Support and develop and manage Customer Review platforms (i.e., Amazon, CNET, Google Reviews, Reddit, Trustpilot, YouTube) Align with product teams and help launch our new remote management software platform Respond to comments, messages, and mentions in a timely and brand‑approved manner Track engagement trends and identify opportunities for growth with company, hardware & software Escalate potential issues or reputational risks when needed Find a solution with a platform for engagement with parties with; text messages, DM’s, emails, targeted campaigns, ad words, click to explore, customer rewards & incentive programs Consumer Reviews & Brand Reputation Create, monitor and respond to customer reviews across major platforms Encourage authentic, compliant customer feedback on the company, hardware and software Identify sentiment trends and report insights to leadership Help protect brand reputation from misinformation, impersonation, or AI‑generated content risks Manage focus group research, product reviews, and friendly‑user trials (FUT’s) LinkedIn Advertising & Professional Presence Assist with LinkedIn ad creation, targeting, and performance tracking based on your role’s experience and feedback from benchmark results Support organic LinkedIn content and employer brand presence with the marketing department Analyze campaign results and suggest optimizations with known behavioral economics and consumer awareness AI Tools & Modern Communications Support Use AI‑assisted tools for content drafting and editing Social scheduling and analytics support Review sentiment analysis Internal communications support Help evaluate new AI tools for communications efficiency and safety Assist in identifying and mitigating risks related to AI‑generated misinformation, fake reviews or impersonation, brand misuse across digital channels Monitoring, Reporting & Optimization Track performance metrics across website, social, reviews, and ads Prepare basic reports and insights for leadership Recommend improvements based on data and trends Requirements 1‑3 years of experience (or equivalent internship) in communications, digital marketing, social media, or content/brand management Familiarity with website CMS platforms (such as WordPress) Knowledge of social media platforms and analytics Experience with online review platforms Basic understanding of LinkedIn Ads or paid social strategies Strong written communication skills Comfort using AI tools or willingness to learn Preferred Qualifications Experience with website management, maintenance, or building Familiarity with AI tools (ChatGPT, Jasper, Grammarly, Claude, Gemini, etc.) Strong analytical skills and understanding of consumer behavior Basic knowledge of SEO, analytics, and paid media Awareness of digital trust, brand safety, and misinformation risks Understanding of marketing strategies (B2B, B2C, omni‑channel, consumer behavior) Strong organizational skills and attention to detail Ability to adapt quickly in a changing digital environment Benefits Benefits of working with Express include medical benefits, training, and scholarship opportunities. Apply To apply, visit jobs.lagunahillsca.expresspros.com or email your resume to Lagunahillsca@expresspros.com . Contact us at 949-556-3359. #2766OS Express Office: Laguna Hills 23181 Verdugo Drive Suite 104-B Laguna Hills, CA 92653 #J-18808-Ljbffr