Account Manager – Branded Apparel & Promotional Products

Account Manager – Branded Apparel & Promotional Products Location: [Hybrid / In-Office – Plymouth Meeting, PA] Employment Type: Full-Time About Swag It Swag It is a fast-growing branded apparel and promotional products company helping businesses, schools, and teams maximize every impression. Since 2016, we’ve partnered with organizations to bring their brands to life through creative merch, employee apparel, event swag, and custom programs, delivered fast, done right, and priced competitively. Position Summary The Project Manager at Swag It is responsible for planning, coordinating, and executing branded apparel and promotional product projects from kickoff through delivery. This role ensures projects are completed on time, within scope, on budget, and to Swag It’s quality standards. You’ll serve as the central point of coordination between sales, creative, production, vendors, and clients, keeping projects on track, risks managed, and communication clear. This is a highly cross-functional role that blends organization, problem-solving, and client-facing communication in a fast-paced production environment. Key Responsibilities Gather and clarify project requirements from sales and clients. Build and maintain project plans, including scope, timelines, milestones, and deliverables. Coordinate artwork approvals, production schedules, and fulfillment timelines. Serve as the day-to-day point of contact for internal teams, vendors, and clients on active projects. Monitor project progress to ensure timelines, quality, and cost expectations are met. Identify risks, delays, or issues early and recommend solutions. Track order status and communicate updates clearly across teams. Collaborate with production, fulfillment, and purchasing to confirm feasibility and capacity. Ensure proper documentation in CRM and project tracking tools. Participate in process improvement initiatives to increase efficiency, accuracy, and speed. Assist with workflow management, reporting, and internal dashboards. Support team members through guidance, prioritization, and coordination. Additional duties as assigned. Qualifications & Experience Bachelor’s degree in Project Management, Business, Marketing, or a related field preferred. 3–5 years of project management experience, ideally in a production, marketing, apparel, print, or promotional products environment. Strong organizational and prioritization skills with attention to detail. Proven ability to manage multiple projects simultaneously under tight deadlines. Excellent verbal and written communication skills. Comfortable working cross-functionally with sales, creative, production, and vendors. Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM/project management tools. Analytical mindset with the ability to assess cost, timing, and quality tradeoffs. Self-motivated, proactive, and comfortable operating in a fast-paced environment. Work Environment & Physical Requirements A combination of desk work and time spent coordinating with production and fulfillment teams. Ability to sit, stand, walk, and communicate throughout the workday. Occasional lifting of up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform essential functions. Competitive salary based on experience and location. Health, dental, and vision insurance options. Paid time off and holidays. Employee discounts on branded apparel and merchandise. Growth opportunities within a scaling organization. Equal Opportunity Employer Swag It is proud to be an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr