Account Manager

# Account Manager* English## Job Description**JOB FUNCTION:**The position is responsible for one or more of our industrial cleaning accounts including all operational,administrative, account expansion and customer relation’s responsibilities.**ESSENTIAL FUNCTIONS:****1**. In conjunction with the customer, develops work scope, schedules, and staffing to completethe work defined by the client, including on-going work, new projects and shut downs.**2**. Ensures the established and un-established quality standards of MPW and the customer aremet or exceeded.**3**. Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions,transfers, terminations, employee relations, employee safety, and employee communications.**4**. Responsible for expanding the business at the account also finding and developing for theother business “opportunities” outside of the account.**5**. Manages the account within the guidelines established by the customer contact as well as thepolicies and procedures established by corporate MPW.**6**. Responds to customer related complaints and inquiries, soliciting senior management and /orcorporate staff support where appropriate.**7**. Reviews the disciplinary practices of supervisors and foremen to ensure consistency as relatedto disciplining employees.**8**. Oversees all of the location’s inventory needs.**9**. Responsible for obtaining a PO for any and all work performed which is outside the scope ofthe contract.**10**. Provides information as related to contract negotiations, as well as being an active participant.**11**. Responsible for daily meetings with the customer to review the status of the work schedule.**12**. Responsible for developing the supervisory staff to meet the management needs of theaccount and to provide adequate supervisory backup.**13**. Manages the MPW expenditures at the account operating level to meet profit goals.**14**. Performs other duties as directed.**ADDITIONAL RESPONSIBILITIES:****1**. Situations may arise in the areas of employee relations, customer relations, quality assurancemeasures and/or production.**2**. Ensuring the “job” gets done in the time frame established and the quality of the work meetsor exceeds standards of the customer. This effort is hampered by the fact that the companyhas in excess of 200% turnover and no advance notice of unscheduled employee absences.**3**. The account manager must also be constantly “looking” for other business opportunities. Thisincludes both industrial and other facility support opportunities.**4**. Has the authority to make unsupervised decisions consistent with the scope ofresponsibilities.**PHYSICAL REQUIREMENTS:****1**. Ability to move up to 50 Lbs., with or without accommodation.**2**. Ability to maintain a consistent workload that involves physical manual labor.**3**. Ability to maintain alertness and fitness for duty.**4**. Ability to position oneself for work conducted in and around confined spaces.**5**. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.**6**. Ability to maintain workloads that may include travel to a variety of states for days or weeks,and daily timeframes that could exceed the typical 8-hour shift.**QUALIFICATIONS:****1**. Bachelors Degree in Business Management Degree with emphasis in Production OperationsManagement, a Bachelor’s Degree in Engineering related field or a related Associates Degreepreferred. High school diploma acceptable.**2**. Understanding and complete knowledge of a high-volume power stations and boilers, it’scleaning and maintenance, with the ability to schedule manpower in an effort to increase theefficiency and effectiveness of the operation preferred.**3**. Knowledge of supervision and scheduling of manpower intensive work activities withemphasis on service type business acceptable.**4**. Professional oral and written interpersonal communication.**5**. 5-7 years experience in managing and scheduling employees to perform cleaning and qualityassurance measures as related to power station or other labor-intensive industrial cleaning isideal.**6**. 3-5 years experience, as MPW Operations Manager or Account Supervisor is a plus.**7**. 3-4 years management of top-level supervisory experience in power related business isacceptable. #J-18808-Ljbffr