Dealer Relations Account Manager

Overview Join to apply for the Dealer Relations Account Manager role at Internet Brands . This position is based in Auburn Hills, MI and is a full-time role with hybrid work arrangements. Base pay range $18.00/hr - $19.00/hr Location: Auburn Hills, MI Hours of Operation: Monday – Friday, 7:00 AM – 6:00 PM (8-hour shifts scheduled within the hours) Job summary We currently have an opening for a Dealer Relations Account Manager in our Automotive Vertical. The Account Manager will be responsible for managing post-sale activities for our automotive dealer partners. An ideal candidate will work closely with our dealers and sales teams to ensure their long-term success with our portfolio of automotive lead products and services. Essential Job Functions Account Management for an assigned geographic region of dealer-clients including onboarding, troubleshooting and resolving issues, executing account changes, and responding to inbound correspondence as well as completing a minimum of 40-50 outbound calls daily Collaborate with inside and outside sales teams to build and maintain positive business relationships with dealer-clients Identify sales opportunities and communicate the value of IB Automotive products and services to dealer-clients Partner with Accounting, Collections, Marketing, and Business Strategy to respond and resolve escalated dealer-client issues Requirements and Qualifications Strong time management, multi-tasking, and organizational skills Provide a positive, solution-based buying experience for our dealer partners Ability to discuss, educate, and upsell dealer representatives on the advantages of our dealer lead programs and services 1-2 years of customer service or similar experience preferred Ability to recognize an issue, engage with a solution, and resolve transactions in a timely manner Outstanding phone skills and ability to handle escalated inbound and outbound calls Self-driven with a focus on resolution What We Offer Medical, Dental and Vision insurance PTO and paid holidays Opportunities to grow within the company In addition to our culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Benefits include health insurance options (medical, dental, vision), flexible spending accounts, short-term and long-term disability insurance, life and AD&D insurance, a 401(k) with company match, PTO, paid holidays, commuter benefits, and access to EAP and well-being coaching. Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services are also available. More details can be inquired during the interview process. Senioritiy level Associate Employment type Full-time Job function Management and Customer Service Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Internet Brands by 2x #J-18808-Ljbffr