Account Manager

Responsibilities Part of the Client Service team, the Account Manager serves as the face of the company and is responsible for clients continued satisfaction with the SaaS platform. Manage day to day communications with client once on-boarding and training is complete Provide ongoing support and training to client for existing and new features Coordinate client outreach and follow-up on system updates, maintenance, and other subjects as necessary Assist in creating and/or maintaining product documentation such as user guides, FAQ, and other training materials Work closely with the Technical Support team to troubleshoot problems and document product enhancement requests from clients Generate reports and perform data analysis per clients needs Identify up-sell opportunities to expand The company’s offering within existing clients Qualifications #J-18808-Ljbffr